gold gallery licenses

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leftynomore
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gold gallery licenses

Postby leftynomore » Wed Aug 15, 2012 2:46 am

This may be unrelated but I'm unable to find a satisfactory answer anywhere. Why is my lifetime license for gold gallery content no longer active? It won't let me downloads gold gallery content but it will let me purchase a new membership. I know there was something a while ago about everything changing but it didn't make much sense to me and since they're still calling it gold gallery it should still be included in my lifetime license! messages to support seem to go unanswered

IncrediAdmin2
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Re: gold gallery licenses

Postby IncrediAdmin2 » Thu Aug 16, 2012 12:05 pm

Please contact goldgallerysupport@incredimail.com for detailed information on further use of the Gold Gallery lifetime subscription.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

Tulipa
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Re: gold gallery licenses

Postby Tulipa » Sun Aug 26, 2012 2:38 am

Why do you not answer this question on this forum??

IncrediAdmin2
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Re: gold gallery licenses

Postby IncrediAdmin2 » Sun Aug 26, 2012 11:55 am

We provide our paying users a personal support via email.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

KimberleyAnne
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Re: gold gallery licenses

Postby KimberleyAnne » Sun Sep 23, 2012 12:03 am

I have the same problem. This email address will not answer either. I tried two weeks ago and still nothing. I don not think they wish to honour our lifetime gold license.

IncrediAdmin2
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Re: gold gallery licenses

Postby IncrediAdmin2 » Sun Sep 23, 2012 9:13 am

Please note that your Gold Gallery Lifetime subscription is honored, there has simply been a change in the way the Gold Gallery content is downloaded - we request the users who have purchased a Gold Gallery lifetime subscription who might have not received the email we sent to all Gold Gallery lifetime subscribers explaining about the change, to contact us at goldgallerysupport@incredimail.com for detailed information on the changes made to the subscription.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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