I Have Never Received A Reply Gold/Prem License

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sandrac
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I Have Never Received A Reply Gold/Prem License

Postby sandrac » Fri Oct 12, 2012 6:34 pm

I had to completely re-install increcidimal due to a hard drive failure. I went to download my gold gallery items again and I am being told "Dear Gold Gallery MemberYou can no longer download this content. If you have any question, please contact us at: goldgallerysupport@incredimail.com"

I did that over 6 weeks ago and still NO reply.

I have copies of my credit card charges / invoices / and Licenses ... why am I not having some sort of resolution being sent to me regarding this matter?

sandrac
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Joined: Fri Oct 12, 2012 6:08 pm

Re: I Have Never Received A Reply Gold/Prem License

Postby sandrac » Fri Oct 12, 2012 6:50 pm

I have had my licenses for years and I don't understand why I am being ignored!

sandrac
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Joined: Fri Oct 12, 2012 6:08 pm

Re: I Have Never Received A Reply Gold/Prem License

Postby sandrac » Fri Oct 12, 2012 6:51 pm

And do NOT direct me to this topic. This topic has NOTHING to do with my problem. viewtopic.php?f=17&t=2463#p7751

sandrac
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Joined: Fri Oct 12, 2012 6:08 pm

Re: I Have Never Received A Reply Gold/Prem License

Postby sandrac » Sun Oct 14, 2012 4:48 am

H E L L OOOOOOOOOOOOOO

IncrediAdmin2
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Joined: Tue May 15, 2012 11:42 am

Re: I Have Never Received A Reply Gold/Prem License

Postby IncrediAdmin2 » Sun Oct 14, 2012 3:37 pm

I apologize for any inconvenience you have experienced, and ensure you your Gold Gallery Lifetime subscription will never expire, and you will always be able to access and use all Gold Gallery content from your IncrediMail program.



Due to changes in the IncrediMail website, IncrediMail is offering Gold Gallery users the ability to download each Gold Gallery Category (Ecards, Letters, Animations, Sounds, and Notifiers) in one easy-to-use click, similar to the previous ability to download entire Collections in one click.



Please understand your Gallery Gold Gallery Content will always be accessible through your IncrediMail program and the ability to use Lifetime Gold Gallery Content is and always will be Lifetime.



You may easily download each Category, and they will be imported to your Style Box or your Notifier dialog. That way your Gold Gallery Content will be available to you directly in your IncrediMail program without having to visit the Gallery and download each Content file individually.



You can easily download your Gold Gallery Content at the following page:



https://www.dropbox.com/sh/s3f6gb3yund3cos/rCuPCmxDPN

Simply click each collection at a time, then click the 'Download' button on the top right corner of the screen and select 'Direct Download'.

Since all Gold Gallery Content is now available as one download for each Category, you won't have to worry about missing any Content - it will be available to you in the Style Box and Notifier dialog.



If you have any issues downloading these files, or using them after they are downloaded, please let us know so we can assist you.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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