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Status Please

Posted: Tue Oct 16, 2012 5:20 am
by coffeejack
I bought Incredimail & Incredimail Protection Center. It didn't work well with my computer, so I uninstalled it. I then wrote to purchases@incredimail.com with all of the information required. I never got a robo-response that my email had been received and haven't heard from them well over a week. Since then, I've sent the same email two more times. I still did not get the robo-response. I'm thinking that before this is taken care of, I am going to be past my return date and be stuck with software that I cannot use.

I checked my sent mail, and I did send them all to purchases@incredimail.com. I have no idea why I am not showing up. In retrospect, before I uninstalled Incredimail, I should have used the VIP link to write to purchases@incredimail.com, but that's a moot point.

Could someone please check if my refund request was even received? I'd be very grateful.

Thank you.

Re: Status Please

Posted: Mon Oct 22, 2012 9:07 am
by IncrediAdmin2
Sent reply via PM.