Rego LIC and Plus Lic not working

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MDz
IncrediUser
IncrediUser
Posts: 1
Joined: Wed Oct 31, 2012 4:44 pm

Rego LIC and Plus Lic not working

Postby MDz » Wed Oct 31, 2012 4:54 pm

Hi,

My, lappy crashed and I had to reformat........ Now I can not enter my Plus Lifetime Lic number and it tells me to contact "purchasing customer service", which I have done, with no reply yet.

Also, when it was working, I was trying to download somee things fromGold Gallery, also with my Lifetime Lic, and it was telling me, I did not have the right to download????

I would appreciate any help, as I am using the free, basic version if IM at present........ and loath it!!!!!!!!!!!!!

Thanks

MDz

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Rego LIC and Plus Lic not working

Postby IncrediAdmin2 » Mon Nov 05, 2012 3:56 pm

I apologize for any inconvenience you have experienced, and ensure you your Gold Gallery Lifetime subscription will never expire, and you will always be able to access and use all Gold Gallery content from your IncrediMail program.



Due to changes in the IncrediMail website, IncrediMail is offering Gold Gallery users the ability to download each Gold Gallery Category (Ecards, Letters, Animations, Sounds, and Notifiers) in one easy-to-use click, similar to the previous ability to download entire Collections in one click.



Please understand your Gallery Gold Gallery Content will always be accessible through your IncrediMail program and the ability to use Lifetime Gold Gallery Content is and always will be Lifetime.



You may easily download each Category, and they will be imported to your Style Box or your Notifier dialog. That way your Gold Gallery Content will be available to you directly in your IncrediMail program without having to visit the Gallery and download each Content file individually.



You can easily download your Gold Gallery Content at the following page:



https://www.dropbox.com/sh/s3f6gb3yund3cos/rCuPCmxDPN

Simply click each collection at a time, then click the 'Download' button on the top right corner of the screen and select 'Direct Download'.

Since all Gold Gallery Content is now available as one download for each Category, you won't have to worry about missing any Content - it will be available to you in the Style Box and Notifier dialog.



If you have any issues downloading these files, or using them after they are downloaded, please let us know so we can assist you.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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