I have a lifetime membership I paid for now says expired????

[friend2felines]

I purchased the Premium AND Gold packages when they first were rolled out - as lifetime purchases!!!!
NOW everything is renewable and I'm getting ads on my incredimail!!!!
What is going on and why are you changing subscriptions like this???
I don't think it's fair!
I'm definitely NOT getting what I paid for!!

And to try to get in touch with 'customer service' is a joke. that's not funny. feeling

[IncrediAdmin2]

If you have purchased lifetime subscriptions - there is no need to purchase the same products again.

Please click the 'Help' menu and select 'Licenses' - which products appear in the window that opens? If you do not see IncrediMail Premium and Gold Gallery, please register them to be able to use the product features again.

[groovygaldt]

I also purchased a lifetime Gold Membership, and installed Incredimail on a new PC. I received links to download all Gold content - as it told me I was unable to download the Gold stuff any longer - and when I go to 'Help' and select 'Licenses', it shows Gold. Why am I seeing ads and 'Become a Gold Member' in the top right corner? This is becoming very frustrating. Please help, as I've gotten nowhere with the tickets and emails in search of help.

Thanks,

Anita

[IncrediAdmin2]

When you click the 'Help' menu and select 'Licenses' do you see products other than Gold Gallery, or only Gold Gallery?