'Letter creator' recognized, but not Incredimail ?

Any problem that you may have with your license code - this is the place to get some answers!
Forum rules
Please read them carefully before posting new topic - Forum rules
Ekimose
IncrediUser
IncrediUser
Posts: 2
Joined: Tue Dec 15, 2009 11:29 am

'Letter creator' recognized, but not Incredimail ?

Postby Ekimose » Fri Dec 18, 2009 4:29 pm

Hello,
My configuration :
Win XP Sp3 - French version of Incredimail 2.0
Description of Incident :
I cannot validate my registration code 'Incredimail Premium' in Incredimail 2.0.
When I activate the registration code, a message appears with this text:
'This code can not be automatically re-activated'
Troubleshooting solutions made :
I checked my firewall is not blocking IncrediMail.
These processes are all in the approved list :
- IncMail.exe
- IMApp.exe
- ImNotfy.exe
- ImpCnt.exe
I also tried to delete the directory 'licenses' in C:\Documents and Settings\All Users\Application\Data\IncrediMail\Data\ ... Without success!
Thank you for giving me the steps to follow the troubleshooting procedures.
Strangely, only the code of 'Letter Creator' is recognized, but 'IncrediMail Premium' can not be registered... Why ?
Best Regards,
Al.

NB : Sorry for my old and very bad English, last studies of English language in college : 65 years ago ! emoticon-0122-itwasntme
Last edited by Ekimose on Sat Dec 19, 2009 5:54 pm, edited 1 time in total.

User avatar
IncrediAdmin
Site owner
Site owner
Posts: 514
Joined: Thu Apr 24, 2008 11:29 am

Re: 'Letter creator' recognized, but not Incredimail ?

Postby IncrediAdmin » Fri Dec 18, 2009 5:34 pm

Please send me your codes (in a PM) and I'll try to reset them for you.
Best regards,

IncrediAdmin
IncrediMail Customer Support

Image Image

User avatar
IncrediAdmin
Site owner
Site owner
Posts: 514
Joined: Thu Apr 24, 2008 11:29 am

Re: 'Letter creator' recognized, but not Incredimail ?

Postby IncrediAdmin » Fri Dec 18, 2009 11:10 pm

I have reset your codes .
Best regards,

IncrediAdmin
IncrediMail Customer Support

Image Image

Ekimose
IncrediUser
IncrediUser
Posts: 2
Joined: Tue Dec 15, 2009 11:29 am

Re: 'Letter creator' recognized, but not Incredimail ? [Solved]

Postby Ekimose » Sat Dec 19, 2009 5:57 pm

Hello,
Thanks for your help 'IncrediAdmin' My problem is solved.
Best Regards.
Al.


Return to “Registration codes”

Who is online

Users browsing this forum: No registered users and 3 guests