code activation wont work

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kevtin301
IncrediUser
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Joined: Sat Dec 27, 2014 7:12 pm

code activation wont work

Postby kevtin301 » Sat Dec 27, 2014 7:28 pm

i have a lifetime licence for letter creator and incredimail premium, since i had to replace my pc , i removed the existing licences from my old pc , after installing incredimal to my new pc , i entered the codes and got an error -5 message , activation codes failed. i contacted help / support line and was told to redo procedure, did this nothing changed, told help / support had no further response, have sent two other messages to purchases@incredimail.com , again had no response. Now i have a package that is just running the basics , i cant use letter creator or download skins etc, any possitive help would be most appreciated, as i cant seem to get incredimail to reply.

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: code activation wont work

Postby IncrediAdmin2 » Sat Jan 31, 2015 2:11 pm

We have developed a special utility that you may use to correct the situation you have described.
 
Please note this utility is specifically configured for the computer you are currently using (it recognizes your particular User ID) and cannot be used on any other computer.
 
To use this please click here:

http://www2l.incredimail.com/support/utilities/NOFTT.exe

Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.

Open IncrediMail and let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

fifasions
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Joined: Wed Mar 25, 2015 4:03 am
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Re: code activation wont work

Postby fifasions » Wed Mar 25, 2015 4:17 am

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