registration codes not working :-(

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popeye2513
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registration codes not working :-(

Postby popeye2513 » Mon Nov 04, 2013 6:58 am

Greetings Yes once again it is the "I can't get my codes to work problem" again:-(
I'm using IncrediMail 2.0 Premium
Windows 8.1
Thanks for your help :-)

popeye2513
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Re: registration codes not working :-(

Postby popeye2513 » Mon Nov 04, 2013 6:08 pm

I've tried all the known solutions for getting the reg codes to work with no success :-( can one of you kind Mods offer some advice ?? Thank you in advance :-)
Larry

popeye2513
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Re: registration codes not working :-(

Postby popeye2513 » Mon Nov 04, 2013 6:25 pm

Good day/night :-)
It seems the only way to get an answer or guidance with a Incredimail problem is through you nice folks :-)
If you have read my post then you know this is on-going :-) I've been using Incredimail since 2004 so I'm not a newbie :-) The first problem is when I try to export the messages it never completes (index problem I'm guessing) also as of late I'm not able to put in my licence code (can't activate error) :-( I hope you can point me in the right direction for assistance?? Thanks again for the help,

Larry
Pastor

www.hyannisbaptistChurch.org

IncrediAdmin2
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Re: registration codes not working :-(

Postby IncrediAdmin2 » Tue Nov 05, 2013 8:56 am

Please contact us at purchase@incredimail.com with the problematic codes and the IncrediMail Support will check this issue further.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

popeye2513
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Re: registration codes not working :-(

Postby popeye2513 » Tue Nov 05, 2013 8:47 pm

IncrediAdmin2 wrote:Please contact us at purchase@incredimail.com with the problematic codes and the IncrediMail Support will check this issue further.


Thank you and I've sent the required information to the address purchase@incredimail.com with all the problems too :-)
I hope to get a response quickly :-)
Been an IncrediMail user/customer since 5-2004 :-)
Thank you for your valued assistance :-)
Larry
Pastor
http://www.hyannisbaptistchurch.org

popeye2513
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Re: registration codes not working :-( On to problem 2

Postby popeye2513 » Wed Nov 06, 2013 9:13 pm

The problem has been solved !!
The folks at purchase@incredimail.com sent me an e-mail stating that my registration (existing and original) was reset!!
Thank you Mr/ Miss IncrediAdmin2 for your help :-)
Also to anyone else with the same problem: use the purchase@incredimail.com e-mail address and give it a day (or two) and you'll get helped :-)
Now on to the second problem :-(
Cant make a completed export using the data settings transfer wizard :-)
It stops before completing the last (cab) file :-(
Also files contain a lot of numbered directories/folders :-)
Tried re-installing Incredimail and all the usual help found on the forums :-)
Maybe lighting can strike twice??
Best regards,
Larry
Pastor
http://www.hyannisbaptistchurch.org


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