Page 1 of 2

Registration code no longer works after formatting pc

Posted: Fri Feb 10, 2017 7:30 pm
by fransiscodjovanie
Hello all, Serial IncrediMail does not work
I do not know what to do, I thank you in advance for your help, I'm sorry for the translation.

eMail : librealui57@wanadoo.fr

IM_PREM
IM_LTWIZ
IM_GOLD
IM_SUPERPACK

Good night

Re: Registration code no longer works after formatting pc

Posted: Sun Feb 12, 2017 7:09 pm
by IncrediModerator
To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.

Re: Registration code no longer works after formatting pc

Posted: Tue Feb 14, 2017 11:12 pm
by fransiscodjovanie
Hello, thank you it works good evening
<Clapping> <Yes> <Clapping> <Yes> <Clapping> <Yes>
cordially

Re: Registration code no longer works after formatting pc

Posted: Mon Feb 20, 2017 6:56 pm
by IncrediModerator
I am glad to hear the matter has now been resolved :-)

Re: Registration code no longer works after formatting pc

Posted: Mon Apr 10, 2017 9:30 pm
by anw
i need help with my code, i recently upgraded from desktop to laptop, exported my incredimail but am unable to register, i have sent in the form i see posted in responses but no help in over a week. how can i fix this please?

Re: Registration code no longer works after formatting pc

Posted: Wed Apr 12, 2017 3:36 pm
by IncrediModerator
To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.

The forum is only meant to address technical issues in IncrediMail, not license issues.

Re: Registration code no longer works after formatting pc

Posted: Wed Apr 26, 2017 9:54 pm
by EAD
I've downloaded the free 2.5 version of incredimail, as a update of my free 2.0 version and after that, this is the message that constantly appears when i try to open it:

Exception: ACCESS_VIOLATION (C0000005) - on reading from 00000000
Faulting Offset: 00029C4B
Module: SftTree_IX86_U_70.DLL

00029C4B SftTree_IX86_U_70.DLL
00029AA8 SftTree_IX86_U_70.DLL
00024717 SftTree_IX86_U_70.DLL

I do not want to lose all my data, nor remove incredimail

I really appreciate any help!
Thank you!!!

Re: Registration code no longer works after formatting pc

Posted: Thu Apr 27, 2017 11:43 am
by IncrediModerator
Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable:
http://www2l.incredimail.com/contents/s ... el_run.exe

When done, open IncrediMail and check the results.

Re: Registration code no longer works after formatting pc

Posted: Thu Apr 27, 2017 11:44 am
by IncrediModerator
If the problem continues, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, your existing data and settings should not be affected.

Note: Please copy and paste the following instructions into Notepad or Word, as the message will no longer be visible after uninstalling IncrediMail.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When done, open IncrediMail and check the results.

Re: Registration code no longer works after formatting pc

Posted: Thu Apr 27, 2017 11:44 am
by IncrediModerator
If the problem still continues, it's possible the issue you encountered is because another program running on your computer is conflicting with IncrediMail.

Therefore, please disable all of the startup programs in Windows as instructed in the online article at:
http://www.groovypost.com/howto/disable ... indows-10/

After that, please restart your computer and then open the IncrediMail application.

Please let me know the results.