getting my incredimail registration code accepted in the hel

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annie1984
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getting my incredimail registration code accepted in the hel

Postby annie1984 » Fri Sep 04, 2009 9:57 am

ingredimail will not activate y ingredimail gold until i visit the forum in fact they closed my account until i visited the forum
annie1984@embarqmail.com

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Re: getting my incredimail registration code accepted in the hel

Postby IncrediAdmin » Sun Sep 06, 2009 9:03 am

annie1984 wrote:ingredimail will not activate y ingredimail gold until i visit the forum in fact they closed my account until i visited the forum
annie1984@embarqmail.com


What? Where did you see these instructions?

The Gold Gallery license is valid as soon as you purchased it.

To register your IncrediMail registration code, please click the 'Help' menu in the IncrediMail main window, select 'Enter Registration Code...' and enter your code.

Let me know the results.
Best regards,

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IncrediMail Customer Support

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Ronny
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Re: getting my incredimail registration code accepted in the hel

Postby Ronny » Sun Oct 04, 2009 1:30 pm

Hey Incredimail

I have for long time buy incredimail premium XE...
an have been happy is at nice email program ;o)

but now I have a new PC an install the new 2.0 an use the key´s an it´s say thanks for buying bla, bla ( sorry my english writing )
but it meens that it has registreret my key´s I have to incredi an letter and superpack

but it will not come in under licens there are only superpack there follows when I install the program??
I have tryed to do what u have write to the other, but it still don´t work for me?

I´m using Vista home premium x64-bit

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Re: getting my incredimail registration code accepted in the hel

Postby IncrediModerator » Sun Oct 04, 2009 7:36 pm

Ronny wrote:Hey Incredimail

I have for long time buy incredimail premium XE...
an have been happy is at nice email program ;o)

but now I have a new PC an install the new 2.0 an use the key´s an it´s say thanks for buying bla, bla ( sorry my english writing )
but it meens that it has registreret my key´s I have to incredi an letter and superpack

but it will not come in under licens there are only superpack there follows when I install the program??
I have tryed to do what u have write to the other, but it still don´t work for me?

I´m using Vista home premium x64-bit


In order to solve this issue I suggest you to do the following :

1) Right click on IncrediMail tray icon and select 'Exit'.

2) Browse to : C:\ProgramData\IncrediMail\ and delete the 'Licenses' folder.

3) After deleting the 'Licenses' folder try to enter your registration codes again.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Ronny
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Re: getting my incredimail registration code accepted in the hel

Postby Ronny » Mon Oct 05, 2009 1:32 am

IncrediModerator wrote:
Ronny wrote:Hey Incredimail

I have for long time buy incredimail premium XE...
an have been happy is at nice email program ;o)

but now I have a new PC an install the new 2.0 an use the key´s an it´s say thanks for buying bla, bla ( sorry my english writing )
but it meens that it has registreret my key´s I have to incredi an letter and superpack

but it will not come in under licens there are only superpack there follows when I install the program??
I have tryed to do what u have write to the other, but it still don´t work for me?

I´m using Vista home premium x64-bit


In order to solve this issue I suggest you to do the following :

1) Right click on IncrediMail tray icon and select 'Exit'.

2) Browse to : C:\ProgramData\IncrediMail\ and delete the 'Licenses' folder.

3) After deleting the 'Licenses' folder try to enter your registration codes again.


I have tryed that before I write to you, and it didn´t help I have 2 other PC whit the old XE and they upgrade whit no problems..

this one is new and just install the new version, but vill not inset key ..

befor now , I just fund out hov to do it and I got my setting, skins and email over to :D

what I had to do was closed program in the tray, then right klik on the program and run it as a Manage (Adminstrator) then klik files and then data and settings and import from the old backup, then restart PC and it´s running perefect :D

then it´s works the key is in and it working as cool as the old one´s just cooler design :D

Thanks for your help :)

and mabe some can use this if they have the same problems as I hade ;)

anniessong53
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Re: getting my incredimail registration code accepted in the hel

Postby anniessong53 » Sun Oct 11, 2009 10:00 pm

i justurchased the life time membership and i went under the help menu and entered the registration code and it keeps saying that the code is wrong,what do i do to get it activated?

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Re: getting my incredimail registration code accepted in the hel

Postby IncrediAdmin » Sun Oct 11, 2009 10:51 pm

Please PM your registration code and I'll check it with our records.
Best regards,

IncrediAdmin
IncrediMail Customer Support

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LettERs4meE2
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Re: getting my incredimail registration code accepted in the hel

Postby LettERs4meE2 » Thu Oct 29, 2009 5:17 pm

I was having the same problem. When I go to "new mail" and click on the bottom to get more letters, I can not get the gold letters..and I'm a lifetime member for 7 years. then I found the answer while waiting for IM to reply.....you HAVE to go to the web page from scratch. do the www.incredimail.com and then go to the gallery. there you can download everything you like. I was getting very frustrated after trying everything. it was so simple.


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