VIP Support

Any problem that you may have with your license code - this is the place to get some answers!
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IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: VIP Support

Postby IncrediAdmin2 » Tue Dec 11, 2012 3:59 pm

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:
Print out these instructions, so that you can follow them after restarting your computer.
Restart your computer.
Before Windows starts, press the 'F8' key on your keyboard.
Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.
After Windows starts up, open IncrediMail and let me know if the problem continues to occur.


Note: To restore your computer to its normal state, simply reboot it.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

ceshiwuhao
IncrediUser
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Posts: 4
Joined: Sat Feb 02, 2013 11:00 am
Contact:

Re: VIP Support

Postby ceshiwuhao » Tue Feb 26, 2013 2:45 pm

That's the Premium (or Plus code)...
For online games you prefer, such as pc?
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IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: VIP Support

Postby IncrediAdmin2 » Thu Feb 28, 2013 12:29 pm

Please click the 'Help' menu and select 'Licenses' which products appear in the window that opens?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

musiclady
IncrediUser
IncrediUser
Posts: 30
Joined: Wed Sep 22, 2010 8:58 pm

Re: VIP Support

Postby musiclady » Wed Oct 07, 2015 12:16 am

I have downloaded IM but now I can't install it. I've tried repeatedly. I am getting several error messages, here's one: error 1904.Module C:/Program..etc... failed to register HRESULT - 2147220473. Contact your support personnel. And this: app failed to initialize properly (0xc0000034). Click on OK to terminate the application. Can someone please HELP?! I can't get an answer on the forum or online help. I think I have VIP but don't know because I can't install IM!

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IncrediModerator
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Posts: 6920
Joined: Wed Aug 12, 2009 2:58 pm

Re: VIP Support

Postby IncrediModerator » Tue Oct 11, 2016 10:44 am

In this case, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

If the problem continues, first save the above executable to your computer, then right-click on the file and select the option "Run as administrator".

If the problem still continues, temporarily disable your anti-virus software and then run the executable, as the anti-virus may be blocking the installation.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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