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Re: VIP Support

Posted: Mon Apr 11, 2011 8:49 pm
by cdenice
Right click in the clock area to make sure a tick mark is not next to 'show advertisements' option.

Re: VIP Support

Posted: Tue Apr 12, 2011 2:43 pm
by jwlpfl
<Sad Smile>

Re: VIP Support

Posted: Tue Apr 12, 2011 2:49 pm
by jwlpfl
When I right clicked on that, I had the option to "remove advertisements" When I clicked on that, a window came up and said 'that advertisements were removed as part of the plus feature" and I had to buy upgrade to that.

Again I have had the plus email(no ads and VIP support) for a long time

Re: VIP Support

Posted: Tue Apr 12, 2011 3:24 pm
by IncrediModerator
Please clarify.

You were asked by me to insert the IncrediMail Premium (or Plus) code that you had.

Did you do that?

If so, Are you able to see it in the Licenses window?

Re: VIP Support

Posted: Tue Apr 12, 2011 4:29 pm
by jwlpfl
I do not have a code for Premium Plus therefore, no. When I sent a request to send me my codes they sent me Letter Creator and Gold Gallery Liscense codes and I activated them. So all I have is activated. I just KNOW that I had VIP support and No ads before and now I don't.

Re: VIP Support

Posted: Wed Apr 13, 2011 9:46 am
by IncrediModerator
Please send me your email address in a PM (Private Message) so I can check if you have IncrediMail Premium or not.

Re: VIP Support

Posted: Wed Apr 13, 2011 4:31 pm
by IncrediModerator
I have sent you the IncrediMail Premium codes.

Please let me know the results.

Re: VIP Support

Posted: Sat Aug 18, 2012 11:02 am
by dodo
I agree with you totally. IncrediMail used to be great. The new forums have been useless and all other help is gone. Enough of IncrediMail.

Re: VIP Support

Posted: Sun Aug 19, 2012 9:10 am
by IncrediAdmin2
Please note that the IncrediMail Support via email is still available just like before for the IncrediMail Premium\IncrediMail Plus users, the forum is simply meant to give additional support for the users who have not purchased there products.

Re: VIP Support

Posted: Fri Dec 07, 2012 2:50 am
by MowMowsGirl
I cannot get to my Incredimail VIP support page because it freezes when i try to get on Incredimail. It is stuck on a Facebook message, as the first message on my list, so as soon as I go to it, it freezes on that, and I have to close it with program manager. So therefore, I can also not get to any of my other messages, because of this freeze problem!!!! Please help. I tried to update it, and that didn't help. Since that is the first message, it still gets stuck. PLEASE fix this problem!!! Thanks!!