Incredimail 2.0 Gold gallery not working

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Joined: Fri Nov 20, 2009 8:38 pm

Incredimail 2.0 Gold gallery not working

Postby joesgirl58 » Mon Nov 23, 2009 10:10 pm

When i click on anything to go to get something new from the website , like a notifier i gold to the gold stuff. Which i am a member and it takes me to the order page . I have tried clearing everything and it does not work. Why pay for something if you cant have access to it. :evil:

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Re: Incredimail 2.0 Gold gallery not working

Postby IncrediModerator » Tue Nov 24, 2009 10:45 am

Did you try to download content using Internet Explorer ? (IncrediMail is not fully compatible with other browsers such as Opera, Google Chrome).

To provide me with more information, please do the following:

  1. In the IncrediMail main window, click the 'Help' menu, select 'Licenses' and let me know if your Gold Gallery license appears in the Licenses box.
  2. Do you use any Cookie Cleaner program? If you are, please disable it.
  3. What is your Internet Browser (Internet Explorer, Firefox) ?
  4. Right-click the IncrediMail Tray Icon and select 'Exit'.
  5. Please open IncrediMail again and try to download Gold Gallery content using Internet Explorer
Best regards,

IncrediMail Customer Support

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