transfering emails and messages

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skatblast
IncrediUser
IncrediUser
Posts: 1
Joined: Mon Dec 09, 2013 10:19 pm

transfering emails and messages

Postby skatblast » Mon Dec 09, 2013 10:23 pm

Your IncrediMail Version: 2.5
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
bought new computer

If you receive any error message, please quote it precisely:
none

Please provide a full description of the problem:
So my mom is going crazy because she is missing a bunch of emails after she got a new computer. I tried transferring the data per these instructions http://help.incredimail.com/english/help/im/transfer_incredimail.html. The transfer works, but all it does is move the contacts and some other things, but my mom wants the folders in her incredmail that she keeps certain emails from people in. I looked on the computer and they are located in .imm files. Why do these not transfer? Can somebody please help.

Thanks.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: transfering emails and messages

Postby IncrediAdmin2 » Tue Dec 17, 2013 4:56 pm

The instructions in the link you attached create a backup of all your IncrediMail data, including contacts. Did you import your data successfully?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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