MUSIC WON'T PLAY IN MAILS

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IncrediAdmin2
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Re: MUSIC WON'T PLAY IN MAILS

Postby IncrediAdmin2 » Tue Feb 26, 2013 12:49 pm

Are you able to hear the songs while composing the msesage?

Are you able to hear the IncrediMail sounds in your Sent Items folder?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: MUSIC WON'T PLAY IN MAILS

Postby IncrediAdmin2 » Thu Feb 28, 2013 12:06 pm

Does this occur both with sounds you added to the Style Box from your computer and sounds downloaded from the IncrediMail Online Gallery?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: MUSIC WON'T PLAY IN MAILS

Postby IncrediAdmin2 » Mon Mar 04, 2013 1:05 pm

Thank you very much for the information, we will look into this, but it seems that this might be related with your computer's sound settings.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: MUSIC WON'T PLAY IN MAILS

Postby IncrediAdmin2 » Wed Apr 24, 2013 5:10 pm

Please check your Windows sound settings and see if they might have a special configuration for the IncrediMail sound - it might be disabled or put on mute.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: MUSIC WON'T PLAY IN MAILS

Postby IncrediAdmin2 » Thu May 09, 2013 12:01 pm

I would like to apologize for the inconvenience that you experienced.

There have been other users complaining about similar issues in the past. However, in all cases this has been resolved by locating sound settings outside IncrediMail in which certain options are muted.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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