can't get messages

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judykmayes
IncrediUser
IncrediUser
Posts: 2
Joined: Mon Jan 27, 2014 2:29 am

can't get messages

Postby judykmayes » Mon Jan 27, 2014 2:35 am

Your IncrediMail Version: incredimail2
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?
just downloaded today and set it up for gmail and the default

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: can't get messages

Postby IncrediAdmin2 » Thu Jan 30, 2014 5:49 pm

To check this issue further, I would like you to perform a few simple steps:

1. Disable any firewalls that you may have installed on your computer.

2. Open IncrediMail and click 'Write'.

3. Compose a message, enter your own email address in the 'To:' field and click 'Send'.

Do you receive the email message correctly? If you receive any error message, please quote it in full.

Do you encounter any problem receiving messages in other email clients, such as Outlook Express?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

3aceyuke
IncrediUser
IncrediUser
Posts: 1
Joined: Sat Feb 08, 2014 12:44 am

Re: can't get messages

Postby 3aceyuke » Sat Feb 08, 2014 12:51 am

I tried the above but still can't receive messages. I can only send messages but cannot receive any. I have two computers and can receive on the other computer.
I have set the settings the same on both computers.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: can't get messages

Postby IncrediAdmin2 » Wed Feb 12, 2014 1:46 pm

What exactly happens when you try receiving mail? Do you get any error messages? What appears in the status window?

When did this issue start occurring?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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