can't change fonts

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sourceman
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can't change fonts

Postby sourceman » Tue Jan 12, 2016 6:27 am

After recently re-installing IncrediMail 2.5 I have realized that the only font available to me is the default font: ARIAL 12. The program allows me to change the font in the box but when I start typing it reverts back to ARIAL.
I have deleted and re-installed the program several times but the problem still persists. Does anybody have a solution? I need help. <Sad Smile>

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Re: can't change fonts

Postby IncrediModerator » Tue Sep 27, 2016 4:19 pm

To address this issue, please try resetting the Internet Explorer settings as instructed in the online article at:
http://support.microsoft.com/kb/923737

Note: As IncrediMail uses the plugins from Internet Explorer, you must reset the settings in Internet Explorer. This is regardless of the browser you actually use to access the internet.

After that, please restart your computer to ensure the changes take effect.

If the problem continues, I would like you to open a new identity and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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