Message Rules

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draegon41
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Message Rules

Postby draegon41 » Wed Jun 12, 2013 6:30 pm

Your IncrediMail Version: Incredimail 2.5
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
I have always used the Message Rules tool in all previous versions, so I am very familiar with the tool. In this version of Incredimail the Message Rules DO NOT WORK!!! I have tried several times to set up the same rule that I have previously used (and worked) and it DOES NOT WORK for this version. Have searched the forums and tried the Help and support pages and have gotten NO RESOLUTION!!! There are NO error messages it just simply does not work!

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
I open the Message Rules tool.
Click on ADD
Configure Rule using the From Line and choosing which contacts I want under that rule then choose Move it To and then choose the correct folder or create a new one
Click OK
Then click on Apply To Existing Email
Choose my Inbox folder and click OK
NOTHING HAPPENS
No matter how many times I edit the rule, delete and start over or keep Applying to existing email
NOTHING HAPPENS
This tool does not work and I had come to rely on it as a way of sorting my emails so I could go back and find certain emails <No>

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Message Rules

Postby IncrediAdmin2 » Tue Jun 18, 2013 11:55 am

Thank you very much for the information.

We are looking into this at the moment.

Thank you for your patience and we apologize for the temporary inconvenience.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

cherami
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Joined: Fri Jul 12, 2013 10:49 am

Re: Message Rules

Postby cherami » Sun Jul 21, 2013 12:16 pm

I have the same problem but it was working until i re-installed ver2 because of other problems

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Message Rules

Postby IncrediAdmin2 » Wed Jul 24, 2013 4:36 pm

Which IncrediMail version do you have installed?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

AZDesertGal
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Re: Message Rules

Postby AZDesertGal » Fri Sep 13, 2013 9:24 pm

I have problem with message rules when I want to move to a particular folder. I can select to delete but not move I don't use 2.5 hated it. now useing 2.0 again.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Message Rules

Postby IncrediAdmin2 » Wed Sep 18, 2013 11:58 am

What is the problem you encounter? What did you set the message rule to do exactly (which options you set in all the message rule fields)?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Message Rules

Postby IncrediAdmin2 » Wed Sep 18, 2013 11:59 am

What is the problem you encounter? What did you set the message rule to do exactly (which options you set in all the message rule fields)?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

AZDesertGal
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Posts: 183
Joined: Wed Jan 09, 2013 6:19 am

Re: Message Rules

Postby AZDesertGal » Thu Sep 19, 2013 8:56 pm

I selected when I get email "from" an address to "Delete" But it just stays in the inbox.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Message Rules

Postby IncrediAdmin2 » Wed Oct 02, 2013 4:25 pm

We are discussing this issue in another post, I am closing this one.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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