wont install/wont open

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anddy26
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Joined: Thu Jun 13, 2013 11:59 am

wont install/wont open

Postby anddy26 » Thu Jun 13, 2013 1:10 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3
Your Operation System: Windows Vista

What have you done before the problem occurred?
nothing done prior to it stopping working

If you receive any error message, please quote it precisely:
loads of fatal errors

Please provide a full description of the problem:
incredimail wont start...tried uninstall and re installing but to no avail...is there no way i can find my emails online? ie log into a server?

crzyinlove7
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Joined: Wed Apr 21, 2010 5:50 am

Re: wont install/wont open

Postby crzyinlove7 » Sat Jun 15, 2013 2:07 pm

This seems to be a popular issue right now. You are not alone. Myself and another user are both having the exact same issue. Happened right after a new windows update. We believe it may be the culprit. Until one of these mods confirms or denies otherwise, I have no idea what to do. I'm missing my Incredimail. :-( Hope we can get it sorted soon.

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: wont install/wont open

Postby IncrediAdmin2 » Tue Jun 18, 2013 11:56 am

I'd like you to download the full setup file for IncrediMail and see if that solves the problem.

Please click the following link to download and install IncrediMail:

http://www.incredimail.com/english/down ... &beta=true

Please let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

edwardwright
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Joined: Fri Jul 12, 2013 4:18 am

Re: wont install/wont open

Postby edwardwright » Fri Jul 12, 2013 4:25 am

I'm experiencing the same issue. I have tried uninstalling and re-installing. I've also tried booting Windows in Safe Mode with no luck. I agree that a Windows Update seems to be the culprit. Please advise.

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: wont install/wont open

Postby IncrediAdmin2 » Thu Jul 18, 2013 11:08 am

Does removing the latest Windows update resolve the issue?
Best regards,

IncrediAdmin2
IncrediMail Customer Support

alon
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Joined: Tue Jul 30, 2013 11:48 am

Re: wont install/wont open

Postby alon » Tue Jul 30, 2013 11:51 am

yeah it will resolve i have tried it many times!

IncrediAdmin2
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Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: wont install/wont open

Postby IncrediAdmin2 » Thu Aug 01, 2013 12:52 pm

We have released a new IncrediMail version which resolved this issue, please update IncrediMail to resole the issue.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

jeepster
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Joined: Sun Aug 11, 2013 3:53 am

Re: wont install/wont open

Postby jeepster » Thu Aug 15, 2013 11:00 pm

If you have resovled this issue where is the updated version? I have looked and I can't find it. I have restalled the full verision and my incredimail still opens put totally stops when it opens, doesn't do anything freezes. the upper bar where incredimail is turns red. This started right after windows had updates back around July. I think someone needs to check with windows to find out what happened and get it fixed. Reading all the emails I think there is alot of unhappy user's out there. I am running windows 7 and IE 8.
Please let me know
Un happy User.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: wont install/wont open

Postby IncrediAdmin2 » Mon Aug 19, 2013 2:42 pm

The latest IncrediMail version is always available at the Download page on our site.

Please click the following link to download and install the latest IncrediMail version:

http://www.incredimail.com/english/down ... &beta=true

Please let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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