File, send page, link,not working

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grounded
IncrediUser
IncrediUser
Posts: 82
Joined: Thu Jul 29, 2010 3:46 am

File, send page, link,not working

Postby grounded » Thu Oct 17, 2013 2:27 am

Your IncrediMail Version: incredimail 2
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Possibly upgraded from I E 8 to I E 10

If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
File, send, then just greyed out send page by email, and send link by email. short cu to desk top is ok.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: File, send page, link,not working

Postby IncrediAdmin2 » Mon Oct 21, 2013 4:52 pm

We are looking into this at the moment.

Thank you for your patience and we apologize for the temporary inconvenience.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

Rehan125
IncrediUser
IncrediUser
Posts: 1
Joined: Sat Dec 07, 2013 9:28 am

Re: File, send page, link,not working

Postby Rehan125 » Sat Dec 07, 2013 9:42 am

Hello, I am having the same problem. Cannot cut/copy and paste within Incredimail or from outside [I mean for example from a web page into an email].
Also, when I use spell-check on a wrongly spelt word it ticks it to say corrected but does not correct it! The word remains wrong with a green tick next to it! Can anyone help please? [windows 7]
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IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: File, send page, link,not working

Postby IncrediAdmin2 » Tue Dec 17, 2013 4:53 pm

To further check the issue you are experiencing, please perform the following:

1. First select the text you want to copy, then click the 'Edit' menu and select 'Copy'.

2. Open a New Message.

3. Type text in the New Message window, then click the 'Edit' menu and select 'Paste'.

Did the text you previously copied appear in the New Message window?

Now select the text you want to copy.

1. Press the 'CTRL' and 'C' keys on your keyboard.

2. Open a New Message.

3. Type text in the New Message window, then press the 'CTRL' and 'V' keys on your keyboard.

4. Press 'CTRL' and 'A' on your keyboard and check if the text that appears was completely selected.

Did the copy and paste work?
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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