Folders on My Computer

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Folders on My Computer

Postby 81svi9AzJ » Fri Jul 22, 2016 8:56 pm

Where are the folders that I have created under My Computer? Sorting them alphabetically no longer works.

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Re: Folders on My Computer

Postby IncrediModerator » Tue Sep 27, 2016 3:54 pm

If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option "New Folder", and the "On my computer" should then be displayed with the previous folders placed underneath.

If the previous folders are still not displayed, to re-import the messages and folders, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In File/Windows Explorer, browse to the following path:

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at: ... dden-files

3. Copy the "Identities" folders to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "Select Folders" and select the particular folders in the list. Click on Next.

8. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediMail Customer Support

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