Incredimail don't open any more

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camillette
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Incredimail don't open any more

Postby camillette » Tue Apr 18, 2017 1:00 pm

hello
In fact since yesterday incredimail refuse to open. There was a message talking about an unfound dll (i dont remember the name) . I found a subject offering this dll and, as they say, i put it on programm files/incredimail/bin. And then, no message any more and just nothing happen. I updated with 2.5 version. Nothing !

Of course I have a lot of impoortant informations (mail and contacts) that I can't reach

Thank you for help

PS There is no forum in french ?

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Re: Incredimail don't open any more

Postby IncrediModerator » Tue Apr 18, 2017 4:22 pm

To address this issue, I would like you to try uninstalling and then reinstalling IncrediMail 2.5.

As the uninstall script only removes the exe/dll files, the existing data and settings should not be affected.

To uninstall IncrediMail 2.5, please go to Start > Settings > System > Apps and features, select "IncrediMail 2.5" and click on "Uninstall".

After the uninstall completes, please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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