Can't enable addition of external animations to style box

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emain
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Can't enable addition of external animations to style box

Postby emain » Fri Mar 19, 2010 9:06 pm

Your IncrediMail Version: Incredimail2 build 604501
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
in tools I have checked enable addition of external animations to style box. But it doesn't work. Whenever I had a saved graphic on my desktop or elsewhere, I used to be able to just add it to my stylebox by right clicking on it. But now it won't work. It doesn't even give me that choice. I am using Windows 7 64bit.

If you receive any error message, please quote it precisely:
No error just no choice option to do so listed at all.

Please provide a full description of the problem:
in tools I have checked enable addition of external animations to style box. But it doesn't work. Whenever I had a saved graphic on my desktop or elsewhere, I used to be able to just add it to my style box by right clicking on it. But now it won't work. It doesn't even give me that choice. I am using Windows 7 64bit.

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Re: Can't enable addition of external animations to style box

Postby IncrediModerator » Sun Mar 21, 2010 1:04 pm

We are aware of the problem you mention and are currently working on a solution.

We trust this problem will be corrected in one of our future versions. Please accept our apologies for any inconvenience this may have caused you. Be sure to continue upgrading IncrediMail as new versions are released.

We are working hard to improve our product, so please continue to send us your questions and suggestions.

Thank you for your patience.
Best regards,

IncrediModerator
IncrediMail Customer Support

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mensatic
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Re: Can't enable addition of external animations to style bo

Postby mensatic » Tue Nov 01, 2011 5:59 am

It is now October 31, 2011 and I am having the same problem. New computer, Windows 7, 64 bit. Any idea when you might fix this? <itwasntme>

Nadjas75
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Re: Can't enable addition of external animations to style bo

Postby Nadjas75 » Thu Nov 03, 2011 4:27 pm

I'm having the same problem, and I also would love to have it in order....

mensatic
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Re: Can't enable addition of external animations to style bo

Postby mensatic » Thu Nov 03, 2011 4:56 pm

My Windows diagnostic tool said something was corrupt in my Incredimail file and suggested I download the program again. That fixed it! I can get animations now.

tigresst
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Re: Can't enable addition of external animations to style bo

Postby tigresst » Sun Jun 14, 2015 4:13 pm

It is now 2015 and I have the same problem. My animations look like they are downloading but don't show up in the style box.

lilimarlen
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Re: Can't enable addition of external animations to style bo

Postby lilimarlen » Sun Aug 09, 2015 11:24 am

hallo,
i am also still having this problem. i am using windows 7-64 bit and am a premium member. i have contacted the vip support several times, but do not get a straight answer. i was able to do this for many years before, even with windows 7 home premium, but now it is not possible anymore. please advise what i need to do?
thank you

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Re: Can't enable addition of external animations to style box

Postby IncrediModerator » Tue Oct 11, 2016 10:43 am

In this case, first save the animation to your computer, then open IncrediMail, go to the Style Box, click on "Add" at the bottom of the Animations tab, and add the animation previously saved to your computer.
Best regards,

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IncrediMail Customer Support

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