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Can't enable addition of external animations to style box

Posted: Fri Mar 19, 2010 9:06 pm
by emain
Your IncrediMail Version: Incredimail2 build 604501
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
in tools I have checked enable addition of external animations to style box. But it doesn't work. Whenever I had a saved graphic on my desktop or elsewhere, I used to be able to just add it to my stylebox by right clicking on it. But now it won't work. It doesn't even give me that choice. I am using Windows 7 64bit.

If you receive any error message, please quote it precisely:
No error just no choice option to do so listed at all.

Please provide a full description of the problem:
in tools I have checked enable addition of external animations to style box. But it doesn't work. Whenever I had a saved graphic on my desktop or elsewhere, I used to be able to just add it to my style box by right clicking on it. But now it won't work. It doesn't even give me that choice. I am using Windows 7 64bit.

Re: Can't enable addition of external animations to style box

Posted: Sun Mar 21, 2010 1:04 pm
by IncrediModerator
We are aware of the problem you mention and are currently working on a solution.

We trust this problem will be corrected in one of our future versions. Please accept our apologies for any inconvenience this may have caused you. Be sure to continue upgrading IncrediMail as new versions are released.

We are working hard to improve our product, so please continue to send us your questions and suggestions.

Thank you for your patience.

Re: Can't enable addition of external animations to style bo

Posted: Tue Nov 01, 2011 5:59 am
by mensatic
It is now October 31, 2011 and I am having the same problem. New computer, Windows 7, 64 bit. Any idea when you might fix this? <itwasntme>

Re: Can't enable addition of external animations to style bo

Posted: Thu Nov 03, 2011 4:27 pm
by Nadjas75
I'm having the same problem, and I also would love to have it in order....

Re: Can't enable addition of external animations to style bo

Posted: Thu Nov 03, 2011 4:56 pm
by mensatic
My Windows diagnostic tool said something was corrupt in my Incredimail file and suggested I download the program again. That fixed it! I can get animations now.

Re: Can't enable addition of external animations to style bo

Posted: Sun Jun 14, 2015 4:13 pm
by tigresst
It is now 2015 and I have the same problem. My animations look like they are downloading but don't show up in the style box.

Re: Can't enable addition of external animations to style bo

Posted: Sun Aug 09, 2015 11:24 am
by lilimarlen
hallo,
i am also still having this problem. i am using windows 7-64 bit and am a premium member. i have contacted the vip support several times, but do not get a straight answer. i was able to do this for many years before, even with windows 7 home premium, but now it is not possible anymore. please advise what i need to do?
thank you

Re: Can't enable addition of external animations to style box

Posted: Tue Oct 11, 2016 10:43 am
by IncrediModerator
In this case, first save the animation to your computer, then open IncrediMail, go to the Style Box, click on "Add" at the bottom of the Animations tab, and add the animation previously saved to your computer.