Bug Copy/Past

Utilisez cette section du forum pour trouver la solution a tout problème technique que vous rencontrez avec IncrediMail (les problèmes d’envoi ou de réception ne sont pas concernés par cette section)
chana
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Posts: 3
Joined: Fri Nov 19, 2010 8:52 pm

Bug Copy/Past

Postby chana » Fri Nov 19, 2010 9:11 pm

Your IncrediMail Version: V2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?
A met a problem after having modifying the date of my computer (a few months ago).

If you receive any error message, please quote it precisely:
No error message

Please provide a full description of the problem:
A met a problem after having modifying the date of my computer (a few months ago).
Then I came back to the good day but when I opened Incredimail on the right day a problem occurred. I received very old E-Mails dated 2006 and I lost all my current contacts.
So I made a restore to a previous date when all was working right.
From that moment, it has not been possible to make any "Copy/past" in the new Mail I write. This function seems out of service.
As a often use translator to communicate with foreign people, I have to use the "Copy/past" function.
If I write a word in the E-Mail and made of copy/past of this word, it does not work. Function completely inactive.

Hope you will be able to help me as soon as possible because I like to work with Incredimail but I absolutely need this function.

Thank you in advance for your help and sorry if my English is not very good.

Chana

moonstar
IncrediMail Support Team Member
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Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: Bug Copy/Past

Postby moonstar » Sun Nov 21, 2010 5:54 pm

Hi Chana,
The issue you are dealing with is being looked into by Development, and you can read more about it by clicking here:

http://forums.incredimail.com/viewtopic.php?f=7&t=4633

Please note this is the French area of the Forum. You are welcome to post in French if you like. If you prefer English please post in the English section! emoticon-0111-blush
Best regards,

Moonstar
IncrediMail Customer Support

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chana
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IncrediUser
Posts: 3
Joined: Fri Nov 19, 2010 8:52 pm

Re: Bug Copy/Past

Postby chana » Tue Nov 30, 2010 1:02 am

Hi Moonstar,

I know this is the French area but as the questions are in English, I put my question in English.

Mais je peux aussi le faire en français...... emoticon-0148-yes
Ne serait-il pas intéressant de poser les questions techniques en français sur cette partie ??? emoticon-0110-tongueout

Merci quand même pour l'info..... même si mon problème n'est toujours pas solutionné.
Mais je garde espoir..... emoticon-0105-wink

Chana

Frenchie
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 1378
Joined: Wed Nov 17, 2010 4:03 pm

Re: Bug Copy/Past

Postby Frenchie » Tue Nov 30, 2010 9:58 am

Bonjour Chana,

Je vous renvoie au topic suivant:

viewtopic.php?f=38&t=5289

La procédure y est expliquée.
Cordialement,

Frenchie
Support Client IncrediMail

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