Repeated failures

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Joined: Fri Nov 12, 2010 4:53 pm

Repeated failures

Postby Haajee » Mon Mar 26, 2012 11:31 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows 7

What have you done before the problem occurred?
Open the Write a message window

If you receive any error message, please quote it precisely:
Sometimes no message but some problems

Sometime "wait ..." after the Paste action for as long as 7/8 min

but problems in writing a message.

Please provide a full description of the problem:
1. total freeze
2. Very slow in pasting
3. Change mail dat that is have to re- enter ID and PW

Ultimately end resul is not working and have to re-install.
Done at least 3/4 times within last 3 months.

Now new installer stubbornly installs toolbar and change my Search and Default page.
On un-installing bar and reverting to my original defauls it starts behaving the same just within a week.

Posts: 2
Joined: Wed Jun 01, 2011 4:06 pm

Re: Repeated failures

Postby speerlw » Tue Apr 03, 2012 4:46 pm

i forgot password! <Sad Smile>

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Repeated failures

Postby IncrediAdmin2 » Wed May 16, 2012 12:06 pm

The problem you are experiencing can usually be solved by deleting your IncrediMail 'Runtime' folder. This folder saves all the recent content that you have used, allowing IncrediMail to reuse the content you have already used, without reloading it to your computer's memory, losing time and computer resources.

If you delete this folder, it will be automatically recreated and the IncrediMail content will begin to be saved again.

To delete your 'Runtime' folder, please enter the link below: ... el_run.exe

Click 'Run' in the File Download dialog, click 'Run' again when asked to run the software and follow the instructions in the SupportUtil dialog.
Best regards,

IncrediMail Customer Support

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