version 2.5 installation problems

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omgamike
IncrediUser
IncrediUser
Posts: 3
Joined: Thu Nov 22, 2012 2:27 am

version 2.5 installation problems

Postby omgamike » Tue Dec 16, 2014 7:09 pm

Your IncrediMail Version: 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
I run Windows 8.1. I paid for and downloaded IM ver. 2.5. I double clicked on the setup file -- and nothing happened. The setup file would not initiate.

If you receive any error message, please quote it precisely:
No error messages, no anything.

Please provide a full description of the problem:
As stated above, all I tried to do was to install ver. 2.5 of IM. The setup file does nothing when double clicking on it. Please help, as ver. 2.0 is not working correctly. Thank you.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: version 2.5 installation problems

Postby IncrediAdmin2 » Tue Dec 23, 2014 4:57 pm

I'd like you to download the full setup file for IncrediMail and see if that solves the problem.

Please click the following link to download and install IncrediMail:

http://www5l.incredimail.com/im/imsetup//beta/installer/fullsetup/IncrediMailSetup.exe

Let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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