Can't Download Incredimail

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tigresst
IncrediUser
IncrediUser
Posts: 5
Joined: Wed Sep 24, 2014 2:27 pm

Can't Download Incredimail

Postby tigresst » Thu Jun 11, 2015 5:39 pm

Your IncrediMail Version: was 2.0
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows XP

What have you done before the problem occurred?
The program was hanging and not sending e-mails. I followed several sets of instructions to try and fix the problem and ended up deleting all my files as well as registry items.

If you receive any error message, please quote it precisely:
When I try to reinstall I get a message that says the configuration data for this product is corrupt. Contact your support personnel.

Please provide a full description of the problem:
Incredimail will no longer install on this machine. I believe I have deleted registry items that are needed.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Can't Download Incredimail

Postby IncrediAdmin2 » Mon Jul 06, 2015 4:07 pm

Please try to perform the following steps:

**1.** First please click the following link and download the file to your Desktop. When the download completes, run the file and complete the installation:

http://www2.incredimail.com/contents/setup/msicuu2.exe

**2.** Once the installation has been completed, click the 'Start' menu, then select 'All Programs', and select the following file:

"Windows Install Clean Up"

**3.** In the window that opens, please search the list for 'IncrediMail'.

**4.** Select it, click 'Remove', and then click 'Exit'.

**5.** Click here to download the IncrediMail 2 full setup file:

http://www.incredimail.com/english/download.aspx?product=fullsetup&beta=true

**6.** Please save the file to your Desktop, and install IncrediMail once the download completes.

Please let me know the results.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

musiclady
IncrediUser
IncrediUser
Posts: 71
Joined: Wed Sep 22, 2010 8:58 pm

Re: Can't Download Incredimail

Postby musiclady » Thu Aug 20, 2015 10:02 pm

I tried this, here's my previous message:
closed out IM yesterday and haven't been able to open it since. I get this error message: This application has failed to start because ImUtilsU.dll was not found. Re-installing the application may fix this problem.

I've tried re-installing but go another error message, partly says Error 1308.Source file not found. Help! Thanks.

UPDATE: Now it says Error 1904,Module C/Program Files/Incredimail/Bin?imApp.,exe failed to register. HRESULT - 2147220473 Contact your support personnel! <Sad Smile> Now it says Windows cannot find 'ImpCnt.exe' !!

musiclady
IncrediUser
IncrediUser
Posts: 71
Joined: Wed Sep 22, 2010 8:58 pm

Re: Can't Download Incredimail

Postby musiclady » Mon Oct 05, 2015 3:25 am

I downloaded incredimail but I can't open it; error message 0xc0000034. Can someone help?!

User avatar
IncrediAdmin
Site owner
Site owner
Posts: 514
Joined: Thu Apr 24, 2008 11:29 am

Re: Can't Download Incredimail

Postby IncrediAdmin » Sun Nov 15, 2015 5:02 pm

PM was sent to user.
Best regards,

IncrediAdmin
IncrediMail Customer Support

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