LOCATION OF PERSONAL FOLDERS

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SHERBS
IncrediUser
IncrediUser
Posts: 1
Joined: Sat Jun 13, 2015 12:47 pm

LOCATION OF PERSONAL FOLDERS

Postby SHERBS » Sat Jun 13, 2015 4:51 pm

Your IncrediMail Version: 2.5
Your Internet Browser Type: Google Chrome
Your Operation System: Windows 7

What have you done before the problem occurred?
Computer hard drive crashed.

If you receive any error message, please quote it precisely:
None

Please provide a full description of the problem:
Used Incredimail for many years with same e-mail address. Have set up several personal folders with important e-mails that I need to keep. My hard disk crashed. However I have saved all the data saved on it and restored it to my new computer. I have however lost all my programs. I therefore reinstalled Incredimail and after a struggle it has loaded all my recent e-mails. However I cannot get to my old Personal Files. I have read the instructions on the support page and it says that these files need to be put on the desktop before being imported back into Incredimail. My problem is where are these files? What are they called and where are they likely to have been stored?

Thanks

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: LOCATION OF PERSONAL FOLDERS

Postby IncrediAdmin2 » Mon Jul 06, 2015 4:07 pm

Your personal folders should be saved as .imm files with the names of the folders.
Best regards,

IncrediAdmin2
IncrediMail Customer Support


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