incrdimail crahing this morning - help please

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Bob1947
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Re: incrdimail crahing this morning - help please

Postby Bob1947 » Sun Jan 03, 2016 9:43 pm

My IncrediMail has crashed for the past three days. This is happening on both my desktop (windows 8.1 > windows 10) and my new laptop which came with windows 10 installed. IncrediMail was uploading emails from my internet supplier server before I could get a chance to look at them. Could not find a way to stop this until I thought of:
--Setting up a new email address that Incredimail did not have
--Went back to the two emails I use at my internet supplier's web site
--For each email address, in the setting, had emails messages forwarded with keeping a copy to my new email address that IncrediMail could not upload. It looks as if I am not getting all the emails which I do not understand. Maybe it depends on which process happens first?

Just to verify that I am getting the same error messages as other:

Exception: BREAKPOINT (80000003)
Faulting Offset: 001382E2
Module: KERNELBASE.dll

001382E2 KERNELBASE.dll
008255B1 Flash.ocx
0082B0A7 Flash.ocx
007F33EC Flash.ocx
007D8711 Flash.ocx
007D862C Flash.ocx
0080E7D2 Flash.ocx
007BE02A Flash.ocx
00823E78 Flash.ocx
007D7ED7 Flash.ocx
007D7BC2 Flash.ocx
007D8649 Flash.ocx
0078B69E Flash.ocx
0046ED2A Flash.ocx
0045EABE Flash.ocx
0023FD96 Flash.ocx
00233141 Flash.ocx
00237C33 Flash.ocx
00238F30 Flash.ocx
0026F375 Flash.ocx

If anyone has any new tricks that have worked for them, please let me know, it would be greatly appreciated. I am going to have to give this some great thought on how to handle my emails since now I know they can be held hostage. My first thought is to copy the important once to my WordPerfect and save them on my external hard drive where I story my back up. Mind blowing!! emoticon-0121-angry

And here I thought that Microsoft did a much better job introducing Windows 10 than what they did with Vista. Will be interesting to see what happens next. So much for being a VIP member when you can not send them a message.

BLAKESBACKYARD
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Re: incrdimail crahing this morning - help please

Postby BLAKESBACKYARD » Mon Jan 04, 2016 5:04 am

For 3 days my Incredimail has been crashing and sending me the same error message as all the other users above.
I have managed to get it working again by removing update KB3132372.
This allows me to send/receive messages but the +crash popup+ keep popping up every hour or so & crashing whatever I am working on.
Very frustrating.
Surely you guys can fix this.
Thanks ...

thegunners
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Re: incrdimail crahing this morning - help please

Postby thegunners » Mon Jan 04, 2016 11:54 pm

thanx for the reply Temora140

I downloaded the tool , ran it but it doesn't show the update that I want to hide even thoe I have checked my updates and the update I want to hide is there ???? help please , how elce can I hide it ?

jslingo
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Re: incrdimail crahing this morning - help please

Postby jslingo » Tue Jan 05, 2016 12:03 am

Tried to open IM this morning and keeps crashing. Tried to reload and now says the setup.EXE file is an APP that will not work on my WIN 10 Desktop. Also quarantined the file. Also says missing numerous XX.dll files. HELP!!!!!!!

Norma1
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Re: incrdimail crahing this morning - help please

Postby Norma1 » Tue Jan 05, 2016 1:51 am

Since I updated with Windows 10 (would not recommend it, by the way), Incredimail has been showing exactly the same error message. Will try the download link mentioned and see what happens.

gatvid
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Re: incrdimail crahing this morning - help please

Postby gatvid » Tue Jan 05, 2016 1:02 pm

I have also tried everything. Why doesn't incredimail try to help.

ggething
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Re: incrdimail crahing this morning - help please

Postby ggething » Tue Jan 05, 2016 6:52 pm

All you have to do is delete the MS update KB3132372 for Windows
go to control panel then program & features
then view installed updates
then down to Microsoft windows
you will find update kb3132372 just uninstall it then restart
incredimail will be ok now good luck george <Cool>


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