Lost emails after installing the FIX for Applications Crash on Launch

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Malganis
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Lost emails after installing the FIX for Applications Crash on Launch

Postby Malganis » Sat Feb 13, 2016 7:12 pm

Hi,

I updated Incredimail (from version 2.0) on a Windows 8.1 machine, to solve the Application Crashes on Launch, as suggested by the incredimail support. However, after upgrading, I lost all the customized folders in the inbox, as well as the emails in them. The only messages remained were those in the inbox that were not included in the customized folders. I lost also all the contacts.

Is there a way to recover those messages and contacts?

Thank you for your help!

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Re: Lost emails after installing the FIX for Applications Crash on Launch

Postby IncrediModerator » Tue Oct 11, 2016 11:17 am

In this case, to re-import the messages and contacts, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In Windows/File Explorer, browse to the following path:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

9. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

10. In the pop-up window, select "IncrediMail Address Book" and click on Next.

11. Click "Select Folder" and browse to the "AddressBook" folder located on your Desktop. Click on Next.

12. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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