After upgrade lost all folders

Get Help and help others installing IncrediMail
Forum rules
Please read them carefully before posting new topic - Forum rules
Posts: 1
Joined: Tue Feb 16, 2016 10:24 pm

After upgrade lost all folders

Postby OneDohFan » Tue Feb 16, 2016 10:35 pm

After weeks of problems with the email system, I finally noticed a fix was issued. We were advised to install 2.5. Before installation it stated not to worry, you won't lose any of your information. Now I find all of my folders are gone. I saw one other post with the same problem but no response. After years of using IncrediMail successfully they are now a big disappointment. I could not find any way to contact customer service. Apparently you only get that help when you pay for the upgraded programs. If there isn't a resolution to this problem, there isn't any reason to continue using their program. I should have known better when I got a warning NOT to install the new program.

User avatar
Site Moderator
Site Moderator
Posts: 7202
Joined: Wed Aug 12, 2009 2:58 pm

Re: After upgrade lost all folders

Postby IncrediModerator » Tue Oct 11, 2016 11:11 am

In this case, all of the previous folders should be listed under "On my computer" at the bottom of the left panel in the main IncrediMail window.

If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option "New Folder", and the "On my computer" should then be displayed with the previous folders placed underneath.

If the previous folders are still not displayed, to re-import the messages and folders, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In Windows/File Explorer, browse to the following path:

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at: ... dden-files

3. Copy the "Identities" folder to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediMail Customer Support

Image Image

Posts: 3
Joined: Mon Jan 09, 2012 5:48 pm

Re: After upgrade lost all folders

Postby tobyz95 » Fri Jun 22, 2018 4:02 pm

This just happened to me, but after trying all suggested solutions, I still cannot get my folders to show. Please HELP!

Posts: 23
Joined: Fri Mar 03, 2017 11:17 am

View first unread post

Postby Bloruro » Sun Mar 03, 2019 7:40 pm

Is there a way that we can see a Unicode thamizh Post, even if the browserIE is configured as view-encoding to be "user-defined"??

Return to “Download & Installation”

Who is online

Users browsing this forum: No registered users and 2 guests