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After upgrade lost all folders

Posted: Tue Feb 16, 2016 10:35 pm
by OneDohFan
After weeks of problems with the email system, I finally noticed a fix was issued. We were advised to install 2.5. Before installation it stated not to worry, you won't lose any of your information. Now I find all of my folders are gone. I saw one other post with the same problem but no response. After years of using IncrediMail successfully they are now a big disappointment. I could not find any way to contact customer service. Apparently you only get that help when you pay for the upgraded programs. If there isn't a resolution to this problem, there isn't any reason to continue using their program. I should have known better when I got a warning NOT to install the new program.

Re: After upgrade lost all folders

Posted: Tue Oct 11, 2016 11:11 am
by IncrediModerator
In this case, all of the previous folders should be listed under "On my computer" at the bottom of the left panel in the main IncrediMail window.

If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option "New Folder", and the "On my computer" should then be displayed with the previous folders placed underneath.

If the previous folders are still not displayed, to re-import the messages and folders, please do the following:

1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

2. In Windows/File Explorer, browse to the following path:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your Desktop.

4. Open IncrediMail, click on File > Import and Export > Import Messages.

5. In the pop-up window, select "IncrediMail" and click on Next.

6. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

7. Select the option "All Folders". Click on Next.

8. When complete, click on Finish.

Please let me know the results.

Re: After upgrade lost all folders

Posted: Fri Jun 22, 2018 4:02 pm
by tobyz95
This just happened to me, but after trying all suggested solutions, I still cannot get my folders to show. Please HELP!