After upgrade lost all folders
Posted: Tue Feb 16, 2016 10:35 pm
After weeks of problems with the email system, I finally noticed a fix was issued. We were advised to install 2.5. Before installation it stated not to worry, you won't lose any of your information. Now I find all of my folders are gone. I saw one other post with the same problem but no response. After years of using IncrediMail successfully they are now a big disappointment. I could not find any way to contact customer service. Apparently you only get that help when you pay for the upgraded programs. If there isn't a resolution to this problem, there isn't any reason to continue using their program. I should have known better when I got a warning NOT to install the new program.