All mails are gone after update to 2.5

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Victor1960
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All mails are gone after update to 2.5

Postby Victor1960 » Fri Apr 08, 2016 3:52 pm

Hi,

This morning i updated from 2.0 to 2.5. All mails and mailfolders disappeared. Help! I now only a new, clean version of IM.

Can someone help me?

Regrards,

Vic

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Re: All mails are gone after update to 2.5

Postby IncrediModerator » Thu Sep 08, 2016 3:55 pm

Hello,

In this case, all of the previous folders should be listed under "On my computer" at the bottom of the left panel in the main IncrediMail window.

If the "On my computer" is not displayed, simply right-click on the empty space at the bottom of the left panel, select the option "New Folder", and the "On my computer" should then be displayed with the previous folders placed underneath.

If the previous folders are still not displayed, to re-import the messages and contacts, please do the following:

*1*. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

*2*. In Windows Explorer, browse to the following location:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user.

*3*. Copy the "Identities" folder to your Desktop.

*4*. Open IncrediMail, click on File > Import and Export > Import Messages.

*5*. In the pop-up window, select "IncrediMail" and click on Next.

*6*. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

*7*. Select the option "All Folders". Click on Next.

*8*. When complete, click on Finish.

*9*. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

*10*. In the pop-up window, select "IncrediMail Address Book" and click on Next.

*11*. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

*12*. When complete, click on Finish.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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