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Backup Software

Posted: Sat Nov 12, 2016 10:28 pm
by TalksWith1Finger
Any idea where I can get the download for the Incredibackup for Incredimail2... I found other versions but they don't work with my Incredimail2 Premium.

Re: Backup Software

Posted: Mon Nov 14, 2016 12:48 am
by TalksWith1Finger
Anyone??? Maybe I'm in the wrong forum??

You know the saying, "there is no stupid questions..." Maybe I have actually found the only stupid question?

Re: Backup Software

Posted: Wed Nov 16, 2016 12:26 pm
by IncrediModerator
If you are licensed for IncrediMail Plus, please contact our VIP Support team by clicking on Help > VIP Support in the top menu of IncrediMail, and they will provide you with the link to download the IncrediBackup utility.

IncrediBackup is not available for free users of the IncrediMail application.

Backup Software

Posted: Mon Jun 26, 2017 12:00 pm
by Normaelome
i want to reinstall window so i have to backup the data of M-file but i don't know how to backup it, please tell me
Thank in advance

Re: Backup Software

Posted: Mon Jun 26, 2017 12:34 pm
by IncrediModerator
To manually backup the data in IncredImail 2.5, please do the following:
 
1. Exit the IncrediMail application by right-clicking on the icon in your Windows taskbar and selecting "Exit".

*2*. In File Explorer, browse to the following location:
C:\Users\YOURUSER\AppData\Local\IM

Note: YOURUSER refers to your actual Windows user. As the "AppData" folder may sometimes be hidden, for instructions on how to show hidden files and folders in Windows, please refer to the Microsoft article at:
https://support.microsoft.com/en-us/hel ... dden-files

3. Copy the "Identities" folder to your chosen backup location.
 
To later import the backup, please do the following:

1. Copy the "Identities" folder from the backup location to your Desktop.

2. Open IncrediMail, click on File > Import and Export > Import Messages.

3. In the pop-up window, select "IncrediMail" and click on Next.

4. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

5. Select the option "All Folders". Click on Next.

6. When complete, click on Finish.

7. In the main IncrediMail window, click on File > Import and Export > Import Contacts.

8. In the pop-up window, select "IncrediMail Address Book" and click on Next.

9. Click "Select Folder" and browse to the "Identities" folder located on your Desktop. Click on Next.

10. When complete, click on Finish.

Please let me know if you encounter any difficulties.

Re: Backup Software

Posted: Mon Jul 10, 2017 7:25 pm
by ShirleyMc
This doesn't work for me.

1. Copied the Identities folder onto new computer.
2. Got error when trying to set up email account under 'shaw.ca'- msg says 'Authorization for account 'shaw.ca' failed. Please review 'Server Details' below. (No details provided!) This is a valid email account & no problems with it before.
3. When trying to import the file 'Identities' from desktop, I get an error saying 'Please select the following file location: IncrediMail Data.cab' - there is no such file in that folder.

Please help!

Re: Backup Software

Posted: Tue Jul 11, 2017 10:09 am
by IncrediModerator
1. OK

2. To address this issue, I would like you to test your email account settings in Mozilla Thunderbird on the same computer as instructed in our online article at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

3. As instructed in my previous post, please click on File > Import and Export > Import Messages, not File > Data and Settings Transfer Wizard > Import Data and Settings.

Please implement the instructions exactly as written in my previous post.

Please let me know the results.

Backup Software

Posted: Wed Aug 02, 2017 1:33 pm
by lemyrRab
While we're on the topic, what about backup software for Macs?

Re: Backup Software

Posted: Wed Aug 02, 2017 2:25 pm
by IncrediModerator
Currently, IncrediMail (and IncrediBackup) are only available for standard Windows computers.

However, I will be happy to pass your request onto our developers and we may consider supporting other platforms in the future.