Can't download Incredimail

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Johnnyboy1823
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Can't download Incredimail

Postby Johnnyboy1823 » Thu Jun 29, 2017 10:19 am

Was having trouble with IM, so I tried uninstalling it and reinstalling 2.0 System is telling me I already have a version downloaded, but I deleted everything. Is there another place where old files might be hiding? I have Win 10.

Johnnyboy1823
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Posts: 32
Joined: Sat Nov 27, 2010 4:38 am

Re: Can't download Incredimail

Postby Johnnyboy1823 » Thu Jun 29, 2017 5:53 pm

BTW, I use IM Plus, which I pay for yearly. I'm hoping for a quick resolution!

Johnnyboy1823
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Joined: Sat Nov 27, 2010 4:38 am

Re: Can't download Incredimail

Postby Johnnyboy1823 » Fri Jun 30, 2017 1:47 pm

I'm still waiting for a reply............can't find any remnants of IM in system which wouldn't let me re-download it. Is it something in the registry? Please help!

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Re: Can't download Incredimail

Postby IncrediModerator » Sun Jul 02, 2017 11:27 am

To address this issue, please uninstall IncrediMail using the Windows Repair Toll which can be downloaded at:
https://support.microsoft.com/en-za/hel ... or-removed

After that, please try reinstalling IncrediMail once again.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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