Authentication

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ooshka
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Authentication

Postby ooshka » Sun Jul 02, 2017 9:37 pm

Hello. I certainly hope someone can help me with this problem. I cannot send or receive as this comes up "ERR An Authentication mecharism MUST be entered" Help please. ooshka

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Re: Authentication

Postby IncrediModerator » Mon Jul 03, 2017 12:45 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to test your email account settings in Mozilla Thunderbird as instructed at http://support.incredimail.com/entries/ ... ail-client, and see if you are indeed able to send/receive messages from that email account.

Note: By accessing your mailbox via webmail, you are bypassing all security restrictions on your account, and thus does not help us in troubleshooting the problem.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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IncrediModerator
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Joined: Wed Aug 12, 2009 2:58 pm

Re: Authentication

Postby IncrediModerator » Mon Jul 03, 2017 12:45 pm

To download Mozilla Thunderbird, please go to:
https://www.mozilla.org/en-US/thunderbird/
Best regards,

IncrediModerator
IncrediMail Customer Support

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