Error opening installation log file. Windows 10

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hailkingsombra
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Error opening installation log file. Windows 10

Postby hailkingsombra » Sat Jul 08, 2017 10:07 am

Hello all. I hope someone can help me. At one point I had Incredimail 2 installed and working fine. Then I had some problems on my desktop that forced me to uninstall any new programs. Now when I try to reinstall Incredimail, I get this error, "Error opening installation log file. Verify that the specified log file location exists and is writable."

Here are the stats on my system:
PC, Windows 10
Incredimail 2

I have tried disabling my antivirus before installing, deleting existing reg files referring to Incredimail and going into safe mode w/networking. The Microsoft Help Desk had no helpful ideas either. Nothing is working. Any suggestions?

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Re: Error opening installation log file. Windows 10

Postby IncrediModerator » Sun Jul 09, 2017 4:13 pm

In this case, please run the following executable to install the latest build of IncrediMail 2.0:
http://www.incredimail.com/english/down ... =fullsetup

If the problem continues, first save the above executable to your computer, then right-click on the file and select the option "Run as administrator".

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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hailkingsombra
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Re: Error opening installation log file. Windows 10

Postby hailkingsombra » Mon Jul 10, 2017 4:17 pm

Doesn't work either way. Even when I run it as administrator, I still get this error: "Error opening installation log file. Verify that the specified log file location exists and is writable."

IncrediModerator wrote:In this case, please run the following executable to install the latest build of IncrediMail 2.0:
http://www.incredimail.com/english/down ... =fullsetup

If the problem continues, first save the above executable to your computer, then right-click on the file and select the option "Run as administrator".

Please let me know the results.

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Re: Error opening installation log file. Windows 10

Postby IncrediModerator » Tue Jul 11, 2017 10:15 am

In this case, please try installing the application using the Windows install/uninstall tool available on the Microsoft website at:
https://support.microsoft.com/en-us/hel ... or-removed

If you still encounter difficulties, I can only suggest that you format your computer and then try installing the IncrediMail application.

The problem is in Windows, not with the installer.
Best regards,

IncrediModerator
IncrediMail Customer Support

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hailkingsombra
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Re: Error opening installation log file. Windows 10

Postby hailkingsombra » Tue Jul 18, 2017 11:52 pm

Hello. Wanted to give you an update since you were trying to help me out. I did have to do a factory reset and wipe out windows on my system. After I got back up and got the vital programs working, I reinstalled Incredimail and it works fine now. Thanks for your input!

IncrediModerator wrote:In this case, please try installing the application using the Windows install/uninstall tool available on the Microsoft website at:
https://support.microsoft.com/en-us/hel ... or-removed

If you still encounter difficulties, I can only suggest that you format your computer and then try installing the IncrediMail application.

The problem is in Windows, not with the installer.

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Re: Error opening installation log file. Windows 10

Postby IncrediModerator » Wed Jul 19, 2017 10:12 am

I am glad to hear that everything is now working as it should, albeit with some effort on your part :-)
Best regards,

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IncrediMail Customer Support

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