IncrediMail crashing with Installing Windows 10

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IncrediMail crashing with Installing Windows 10

Postby Wallace33 » Sat Sep 09, 2017 8:39 am


I want help

I'm heartsick! I just lost my favorite email provider, IncrediMail because tech help tells me it has some compatibility issues with Windows 10! ... Can ANYone tell me how to get my IncrediMail to function again?!! ... It will receive incoming mail...but won't allow me to open it! ... I've tried uninstalling IncrediMail (which I've had for 23 years!) and re-installing it...but get the same error message: "IncrediMail has encountered a problem and needs to close." I'm all those other "blah" email providers simply have no personality...after IncrediMail!...with all its pictures, emoticons and such! Please help! Anyone!


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Re: IncrediMail crashing with Installing Windows 10

Postby IncrediModerator » Mon Sep 11, 2017 12:33 pm

Such unusual issues can often be solved by deleting the IncrediMail "Runtime" folder.

To delete the Runtime folder, please run the following executable: ... el_run.exe

When done, open IncrediMail and check the results.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediMail Customer Support

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