Incredimail issues with new provider

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Incredimail issues with new provider

Postby Wallace33 » Mon Sep 18, 2017 10:41 am

Hello There,
I wonder if anyone can help me with this problem.
I recently changed Internet providers, from Primus to Bigpond, and suddenly my Incredimail programme ( which I have used for 15 years or so) has started giving me the message " Socket error 6001 port 587 specified file could not be decrypted"
After much time spent trying to get it to work I downloaded Thunderbird, put all the necessary specs in and it works fine. With exactly the same specs, pop smtp, ports etc in Incredimail, it still gives me the same message.
It's very frustrating, and yes I have gone right through Incredimails Help pages, but in the end it just tells me to contact the Internet provider, who tells me that they can't help because Incredimail is not one of their supported programmes.!!!
I am running Windows 7 on a laptop, plenty of space on the disk, no funny games or rubbish downloaded, just mainly use it for work.
Appreciate any suggestions.


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Re: Incredimail issues with new provider

Postby IncrediModerator » Mon Sep 18, 2017 12:38 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to create a new identity in IncrediMail and see if you still encounter the same problem.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity and see if the problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediMail Customer Support

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