Cant install incredimail


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Cant install incredimail

Postby bargaragirl » Fri Apr 09, 2010 9:03 am

Your IncrediMail Version: would like the free verion if ti would install
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?
I have been trying to download incredimail free edition for over a week now and everyone I have asked just does not seem to be able to give me an answer as to why
I goes through all the motions and downloads but will not install
I had it installed for some time a year or so ago but the computer went in for a clean I have not tried to install it again till now
I spent 6 hours the other day trying to work out why this will not install again
I have been told not to touch the registry and anm afraid to touch it
When I was speaking to a tech I asked him to try and he gave up also
Have not nioticed and error it just dissapears from the screen and all I have it the incredimail icon on the desktop but will not open
Hope someone can give me some help with this
Wendy in Australia


If you receive any error message, please quote it precisely:


Please provide a full description of the problem:
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Re: Cant install incredimail

Postby BruStar » Sat Apr 10, 2010 9:02 pm

I am trying to get an upgrade which its asking to do. It seems to be starting, then I get an error 2753 The file 'IM setup.exe' is not marked for installation. PLEASE help Thank You
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Re: Cant install incredimail, help please

Postby bargaragirl » Sun Apr 11, 2010 12:49 am

Still unable to install incredimail
I am getting error message 2753
File imsetup is not marked for installation
How can this file not be available when I had the old incredimail
It has only happened when I tried to install incredimail 2 emoticon-0101
Can anyone give me some advice apart from going into the registry even my tech gave up trying to install it
Is the old version still available to download anywhere
Wendy in Australia
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Re: Cant install incredimail

Postby moonstar » Sun Apr 11, 2010 8:39 am

It seems you encountered some MSI installer issues. I suggest that you download and install Windows Installer CleanUp Utility, search for the IncrediMail 2 value and remove it. After removing it, try to re-install IncrediMail 2 again.

Here is the link for Windows Installer CleanUp Utility:

http://support.microsoft.com/kb/290301

Note: This issue is related to your operating system settings and IncrediMail is not responsible for any damage which may occur during this action.
Best regards,

Moonstar
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Re: Cant install incredimail

Postby sunsetdan » Mon Apr 12, 2010 4:03 pm

I have windows vista and can not get incredimail to install either. can anyone shed any light as to what to do?
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Re: Cant install incredimail

Postby Blacksmith13 » Tue Apr 13, 2010 6:25 am

I have been having the same installation issue. I ran the Windows Installer Clean up Utility and that solved the problem. It sucks that the support folks couldn't just tell me that when I was having the problem in the beginning. I had been fighting this for nearly two weeks. Now it's fix. Thanks very much.
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Re: Cant install incredimail

Postby moonstar » Tue Apr 13, 2010 9:18 am

sunsetdan wrote:I have windows vista and can not get incredimail to install either. can anyone shed any light as to what to do?


Can you please try the suggested steps posted previously, and let me know if they help?

Are you getting the same error message as the previous user?
Best regards,

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Re: Cant install incredimail

Postby moonstar » Tue Apr 13, 2010 9:19 am

Blacksmith13 wrote:I have been having the same installation issue. I ran the Windows Installer Clean up Utility and that solved the problem. It sucks that the support folks couldn't just tell me that when I was having the problem in the beginning. I had been fighting this for nearly two weeks. Now it's fix. Thanks very much.


I am very sorry if your solution took some time. If you did not have a specific error message, or if the issue is a newly encountered one, it will take some time to find a solution.

If you run into any more issues, you should post as much relevant information as possible so the issue can be resolved asap.

With that said, I am very glad to hear your IncrediMail is now working correctly! emoticon-0100-smile
Best regards,

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Re: Cant install incredimail

Postby azbrelk » Thu Apr 29, 2010 2:01 am

I have incredimail 2 already installed on a win 7 64 bit system and I am now trying to install the recommended incredimail 2 update. I am able to download the update and begin the install process however, at about the 25 percent point on the progress bar, the install process screen disappears and the install process stops. Windows Event log says msiInstaller error 10005, and details show Error 2753, imsetup.exe not marked for installaton. I have run the windows installer cleanup utility but it does not solve the problem. Any help will be appreciated.
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Re: Cant install incredimail

Postby IncrediModerator » Tue May 04, 2010 10:31 am

As written above this issue is related to your own Windows settings and can be solved only by using the MSI Clean Up Utility. Read the following topic:

http://forums.incredimail.com/viewtopic.php?f=6&t=1817
Best regards,

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