Losing data

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itaua
IncrediUser
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Posts: 21
Joined: Sun Jan 03, 2010 3:05 pm

Losing data

Postby itaua » Wed Sep 22, 2010 10:15 am

Your IncrediMail Version: IM2 Build 6224750
Your Internet Browser Type: IE8
Your Operation System: Windows 7

What have you done before the problem occurred?
Opened my IM

If you receive any error message, please quote it precisely:
None

Please provide a full description of the problem:
Yesterday morning I opened my IM2 and found that ALL my Animations AND Sounds were gone. I've been a Premier member for a while now, have life long gold membership etc etc, and had nice big collections of animations and sounds to be added into my e-mails. I am baffeled by this!!!!!!!!!!!!!!!!!!! But..... I obviously had to upgrade my Build (which comes out earlier than you let us know, btw) but that too didn't help the issue. It's IMPOSSIBLE to get all my animations and sounds back, because I can't possibly remember where I got this one or that one. I know there's no fixing my style box, but I wonder why this happened???????

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cdenice
IncrediUser
IncrediUser
Posts: 2212
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Losing data

Postby cdenice » Wed Sep 22, 2010 1:21 pm

Hi itaua,

Try reading and following the advice of this post:

viewtopic.php?f=12&t=2897#p9524

Hope that helps.
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HELP !!!
Image

itaua
IncrediUser
IncrediUser
Posts: 21
Joined: Sun Jan 03, 2010 3:05 pm

Re: Losing data

Postby itaua » Wed Sep 22, 2010 4:05 pm

Hi cdenice,

Thanks!!
I found all of them back after following your advice. emoticon-0137-clapping
Thanks again, lol.

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cdenice
IncrediUser
IncrediUser
Posts: 2212
Joined: Wed Jan 13, 2010 6:04 am
Location: Long Island, NY

Re: Losing data

Postby cdenice » Wed Sep 22, 2010 4:58 pm

You're welcome, glad I could help.
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HELP !!!
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