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Joined: Wed Oct 19, 2011 12:38 pm
Location: Germany


Postby Picard0815 » Wed Oct 19, 2011 5:16 pm

Your IncrediMail Version: IncrediMail 2.0 free version
Your Internet Browser Type: Internet Explorer 8
Your Operation System: Windows XP

What have you done before the problem occurred?

If you receive any error message, please quote it precisely:

Please provide a full description of the problem:
I want to save my IncrediMail system.
If I go to the Incredibackup Button, a new side is open with advertisement to buy the Incredi Mail Plus Version.

Is it possible to save my system with the IncrediMail 2.0 free version or have to buy the Plus version?

I remember me, that I could save my system in an older free version. I think it was 2 or 3 years ago.

Best Regards.
Picard0815 from Germany

IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 2386
Joined: Thu Nov 12, 2009 12:45 pm

Re: IncrediBackup

Postby moonstar » Sun Oct 23, 2011 9:05 am

IncrediBackup is a special License that unlocks the IncrediBackup feature, and is included with the IncrediMail Premium subscription.

You can use the 'Data and Settings Transfer Wizard' (found under 'File') to backup your data, although the IncrediBackup is a faster tool to use.
Best regards,

IncrediMail Customer Support

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Re: IncrediBackup

Postby Tom51 » Sat Oct 29, 2011 7:12 am

Windows 7 causes many problems, now IncrediMail Backup will not run. I uninstalled it to try and fixi it with a new install, yet it comes up with errors and I know it is due to Windows 7.

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Re: IncrediBackup

Postby Frenchie » Thu Nov 10, 2011 5:49 pm

Please send us a screenshot for the exact error messages you get, if any:
To create the screenshot, please click here, click 'Run' and when the file download completes, click 'Run' again.

When you see the problem on your computer screen again, click the 'Make Screenshot' in the bottom right-hand corner of your screen. Close the IncrediMail Screenshot Creator and attach the IncrediMail_Screenshot_0001.jpg file created on your Desktop to your reply

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