Incredimail refuses to shut off [UNSolved]

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galbe007
IncrediUser
IncrediUser
Posts: 18
Joined: Thu Mar 25, 2010 12:56 pm

Incredimail refuses to shut off [UNSolved]

Postby galbe007 » Tue Jan 14, 2014 2:32 pm

Your IncrediMail Version: Incredimail 2.0 french (build 6395274) free
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
In fact Windows 8.0. I just installed IM2.0 and got back my contacts (from Xe under WinXP.) No problem, IM works well (with some drawbacks)

If you receive any error message, please quote it precisely:
NA

Please provide a full description of the problem:
Hi

Could someone tell me how to shut off IM2.0 under Win8.0 : no reaction to clicking the red cross, either in upper right corner or in the reduced window, or clicking 'quit' in the file menu; or attempting to close it as a Win8 application... Nothing works, the only way to quit IM is killing it with he Task Manager !
Is it a bug, or a particular on my installation (which was quite straightforward)? the present procedure is a bit complicated for my wife, the actual owner of the PC!
Please don't let me down but help me, dear Ms Administrators !
Thanks
Galbe
Last edited by galbe007 on Sun Jan 19, 2014 3:36 pm, edited 3 times in total.

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: Incredimail refuses to shut off

Postby IncrediAdmin2 » Tue Jan 14, 2014 2:49 pm

To exit IncrediMail, right-click the IncrediMail orange envelope tray icon and select the 'Exit' option.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

galbe007
IncrediUser
IncrediUser
Posts: 18
Joined: Thu Mar 25, 2010 12:56 pm

Re: Incredimail refuses to shut off

Postby galbe007 » Wed Jan 15, 2014 1:10 pm

Thank you. It is quite surprising, but it works. Is it special to Win8 ? Anyway, I could read about it nowhere...
I edit the topic to "solved". Bye !
Galbe

galbe007
IncrediUser
IncrediUser
Posts: 18
Joined: Thu Mar 25, 2010 12:56 pm

Re: Incredimail refuses to shut off [UNSolved]

Postby galbe007 » Sun Jan 19, 2014 3:43 pm

Exit BUG stroke again !

Sorry, fixing lasted only 2 days : Incredimail refuses anew to shut off EVEN with the Quit command of the window of the tray icon.
I AGAIN have to open Task Manager to kill it.
I upgraded yesterday Win8.0 to Win8.1 : no change...
Curious isn't it my dear Watson I mean IncrediAdmin?
Thanks for your help
galbe


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