access violation (C0000005)


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access violation (C0000005)

Postby dharma » Sat Jan 18, 2014 6:11 pm

Your IncrediMail Version: latest
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7

What have you done before the problem occurred?
I was modfying picture with adobe

If you receive any error message, please quote it precisely:
Exception: ACCESS_VIOLATION (C0000005) - on reading from 04CD036A
Faulting Offset: 00002CEB
Module: ImApp.exe

00002CEB ImApp.exe


Please provide a full description of the problem:
in the past 2 weeks every time I access incredimail I get the same error, I've allready re installed IM more than once but didn't work
dharma
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Re: access violation (C0000005)

Postby IncrediAdmin2 » Tue Jan 21, 2014 3:59 pm

Do you have IncrediMail 2 or IncrediMail 2.5 installed?

When did this issue start occurring?

How often does it occur?

What exactly do you do prior to getting that crash?
Best regards,

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Re: access violation (C0000005)

Postby dharma » Tue Jan 28, 2014 11:44 pm

i have downloaded the latest version but i had to uninstall it (i don't have right now) because i was unable to receive or send any mail because of the error
it occurs every time i try to send/receive or when i try to open an old email
i wasn't doing anything prior to the crash
thanks
best regards
dharma
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Re: access violation (C0000005)

Postby eusebio » Wed Jan 29, 2014 1:19 pm

dharma wrote:i have downloaded the latest version but i had to uninstall it (i don't have right now) because i was unable to receive or send any mail because of the error
it occurs every time i try to send/receive or when i try to open an old email
i wasn't doing anything prior to the crash
thanks
best regards
Exception: ACCESS_VIOLATION (C0000005) - on reading from 0458036A
Faulting Offset: 00002CEB
Module: ImApp.exe
00002CEB ImApp.exe

Provato a disinstallare e installare + volte Incredimail 2.0 e Incredimail 2.5. Sempre errore... <Sad Smile>
Try uninstall and install Incredimail 2.0 e Incredimail 2.5. Forever error... <Sad Smile>

Grazie per l'aiuto
eusebio
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Re: access violation (C0000005)

Postby IncrediAdmin2 » Wed Jan 29, 2014 3:43 pm

I apologize, however the IncrediMail Support is currently only available in English, please describe the issue in English in order for me to be able to assist you further.
Best regards,

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Re: access violation (C0000005)

Postby eusebio » Thu Jan 30, 2014 7:48 pm

Exception: ACCESS_VIOLATION (C0000005) - on reading from 051B036A
Faulting Offset: 00002CEB
Module: ImApp.exe
00002CEB ImApp.exe

Google crome. Windows7. Every time i connect incredimail i have message error. I do not know why. Install e unistall more time incredimail, in version 2.0 e in version 2.5, forever error message. I think is Windows7, may be?
eusebio
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Re: access violation (C0000005)

Postby dharma » Sun Feb 02, 2014 12:16 am

I still get the same error .. tried to install and uninstall but it doesn't work !
i have allways had windows 7 and it has worked till one month ago
access violation (C0000005)

Postby dharma » Sat Jan 18, 2014 6:11 pm
Your IncrediMail Version: latest
Your Internet Browser Type: FireFox 3.5
Your Operation System: Windows 7
dharma
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Re: access violation (C0000005)

Postby IncrediAdmin2 » Mon Feb 03, 2014 5:44 pm

Since you are experiencing this problem, I would like you to try and boot your computer in Safe Mode, which loads Windows with only the necessary drivers, then try using IncrediMail again.

To boot your Windows in Safe Mode, please do the following:

1. Print out these instructions so you can follow them after restarting your computer.

2. Restart your computer.

3. Before Windows starts, press the 'F8' key on your keyboard.

4. Select the 'Safe Mode (with Networking)' option from the 'Mode Select' menu.

After Windows starts up, open IncrediMail and let me know if the problem continues to occur.
 
Please Note: To restore your computer to its normal state, simply reboot it.
Best regards,

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Re: access violation (C0000005)

Postby nando38 » Sun Feb 23, 2014 6:23 pm

Internet Explorer 9
Windows 8
Incredimail version 2,5

I still get the same error .. tried to install and uninstall but it doesn't work !

Exception: ACCESS_VIOLATION (C0000005) - on reading from 03E0036E
Faulting Offset: 0000427B
Module: ImApp.exe
nando38
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Re: access violation (C0000005)

Postby IncrediAdmin2 » Mon Feb 24, 2014 11:00 am

It's possible the issue you encountered is due to another program you have installed on your computer which conflicts with IncrediMail.

I'd like you to restart your computer, loading only the basic programs, by doing the following:

1. Click the 'Start' menu and in the 'Start Search' dialog, enter 'msconfig', and press on the 'Enter' key.

2. In the 'System Configuration' dialog, select the 'Startup' tab and click 'Disable All'.

3. Restart your computer. With only the basic programs loaded, please try to open IncrediMail and let me know what happens.

Don't forget to repeat steps 1 and 2 and click the 'Enable All' option to restore your computer's default settings.
Best regards,

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