unable to send email

Get help with Send/Receive problems, Account configuration, Ports numbers, Email Servers and more!
Forum rules
Please read them carefully before posting new topic - Forum rules
centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Wed Feb 26, 2014 4:22 am

Dear all, i got this error
Attachments
2014-02-26 09_16_14-Inbox - IncrediMail 2.png
can anyone tell me the cause of that error?

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Tue Mar 04, 2014 5:03 pm

To further assist us in solving the issue you are experiencing, please do the following:

**1.** Click the Windows 'Start' menu. In the 'Start Search' enter:

%temp%

**2.** Please delete all the contents of this folder.

**3.** Now, open your Internet Explorer, click on 'Tools' and select 'Internet Options'.

**4.** Click the 'General' tab, find 'Browsing history', click on 'Delete...' and then chose 'Delete all...'.

Once you've completed these steps, please update your IncrediMail by clicking the following link:

http://www.incredimail.com/english/download.aspx?product=fullsetup

Please let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Wed Mar 05, 2014 8:52 am

start search like the picture which i attach?
currently, i am using the newest version.
Attachments
13_51_52-Windows Search Results.png
2014-03-05 13_51_52-Windows Search Results.png

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Wed Mar 05, 2014 5:54 pm

The search image you sent is not what I meant. When you click the 'Start' icon, you should see a search field, in it type 'msconfig' and then follow the rest of the instructions.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Sat Apr 19, 2014 3:42 am

i copy these errors when i can't connect to mail server, do you have the idea about those errors
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
Log started at 04/19/14 Sat Apr 19 08:35:59
----------------------------------------------------------

[Time: Sat Apr 19 08:35:59.406 Type: Response] +OK Microsoft Windows POP3 Service Version 1.0 <1431562@cmcmail> ready.

[Time: Sat Apr 19 08:35:59.421 Type: Request] USER efendi@cmc.com

[Time: Sat Apr 19 08:35:59.421 Type: Response] +OK

[Time: Sat Apr 19 08:35:59.421 Type: Request] PASS *****

[Time: Sat Apr 19 08:35:59.421 Type: Response] -ERR Logon Failure

[Time: Sat Apr 19 08:35:59.421 Type: Request] QUIT

[Time: Sat Apr 19 08:35:59.421 Type: Response] +OK Microsoft Windows POP3 Service Version 1.0 <1431562@cmcmail> signing off.
===========================================================================================================================
----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Sat Apr 19 08:30:03.890] Log Start

[Sat Apr 19 08:30:03.921 (0.031)] OnHostFound - Calling ReceiveMessages
[Sat Apr 19 08:30:03.921 (0.000)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Sat Apr 19 08:30:07.328 (3.438)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Sat Apr 19 08:35:05.750] Log Start

[Sat Apr 19 08:35:05.765 (0.015)] OnHostFound - Calling ReceiveMessages
[Sat Apr 19 08:35:05.765 (0.000)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Sat Apr 19 08:35:05.953 (0.203)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Sat Apr 19 08:35:39.218] Log Start

[Sat Apr 19 08:35:39.218 (0.000)] OnHostFound - Calling ReceiveMessages
[Sat Apr 19 08:35:39.218 (0.000)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Sat Apr 19 08:35:41.718 (2.500)] Log End


----------------------------------------------------------
IncrediMail 2.0 Log Engine (Build ID: 6395260 Setup ID: 2)
----------------------------------------------------------
[Sat Apr 19 08:35:59.421] Log Start

[Sat Apr 19 08:35:59.421 (0.000)] OnHostFound - Calling ReceiveMessages
[Sat Apr 19 08:35:59.421 (0.000)] OnHostFound - UpdateDownloadedMessage was NOT called !!!

[Sat Apr 19 08:36:00.859 (1.438)] Log End
===========================================================================================================================

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Wed Apr 23, 2014 2:46 pm

To further assist us in solving the issue you are experiencing, please do the following:

**1.** Click the Windows 'Start' menu. In the 'Start Search' enter:

%temp%

**2.** Please delete all the contents of this folder.

**3.** Now, open your Internet Explorer, click on 'Tools' and select 'Internet Options'.

**4.** Click the 'General' tab, find 'Browsing history', click on 'Delete...' and then chose 'Delete all...'.

Once you've completed these steps, please update your IncrediMail by clicking the following link:

http://www.incredimail.com/english/download.aspx?product=fullsetup

Please let me know if the problem persists.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Fri May 02, 2014 11:03 am

is it true? please see my attachments

do i need to upgrade my incredimail?because i'm using ver 6395260
Attachments
temp file.png
run.png
run.png (10.25 KiB) Viewed 4873 times

IncrediAdmin2
IncrediMail Support Team Member
IncrediMail Support Team Member
Posts: 4284
Joined: Tue May 15, 2012 11:42 am

Re: unable to send email

Postby IncrediAdmin2 » Thu May 08, 2014 2:22 pm

That is the correct folder.
Best regards,

IncrediAdmin2
IncrediMail Customer Support

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Tue Jun 17, 2014 10:03 am

the files that i intend to delete are being used.Consequently,they couldn't be deleted
Attachments
2014-06-17 15_02_38-C__DOCUME~1_admin_LOCALS~1_Temp.png

centralmandiri
IncrediUser
IncrediUser
Posts: 30
Joined: Sat Apr 27, 2013 8:32 am

Re: unable to send email

Postby centralmandiri » Tue Jun 17, 2014 10:11 am

i also got error where the email accounts from users could disappear by itself, i really didn't know why...sometimes on account the account name became DEFAULT, i have restarted the incredimail and double click on the icon,but it couldn't resolve the problem
Attachments
2014-06-17 15_07_00-Inbox - IncrediMail 2.png


Return to “Email Account Issues”

Who is online

Users browsing this forum: No registered users and 3 guests