Incredimail Issues with windows 10 help!

Use this forum to get a solution for any technical issue that you have with IncrediMail (not send/receive problems).
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Joined: Mon May 23, 2011 8:11 pm

Incredimail Issues with windows 10 help!

Postby hisbeauty4ashes » Fri Jan 29, 2016 2:22 am

Hi all I Upgraded to windows 10 and then downloaded Incedimail. I put in what Charter said for servers but for some reason it does not download emails properly. It often says, Syncing incomplete. I cannot download all my emails. This is the free version I am using.

Help would be appreciated.

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Joined: Wed Feb 17, 2016 6:38 pm

Re: Incredimail Issues with windows 10 help!

Postby paulaf » Thu Feb 18, 2016 11:46 pm

have got exactly the same problem = was fine until latest update - now cant receive any emails! hope someone comes up with as solution

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Joined: Wed Jan 05, 2011 10:58 pm

Re: Incredimail Issues with windows 10 help!

Postby zkrapz » Thu Mar 17, 2016 10:49 pm

I too upgraded to Windows 10 on 2 occasions and both times I reinstalled my Windows 7 version. I also found problems with 10 and Incredimail working improperly and a few other programs that Windows 10 did not recognize. If you can still go back to your old system then do so, it is better than 10, period.

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Joined: Tue Mar 15, 2016 7:17 pm

Re: Incredimail Issues with windows 10 help!

Postby ShirleyMc » Fri Apr 01, 2016 8:24 am

<New> There doesn't seem to be any support for this software anymore. I still get the pgm crashing when opening every time. I removed Adobe Flash Player, which I thought might be causing the problem, but apparently is not. I have the latest version of Incredimail. <Devil> PLEASE someone fix this darn software so it will work with Windows 10, Adobe Flash Player, etc - no excuse for this especially when I've paid for it.

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Re: Incredimail Issues with windows 10 help!

Postby IncrediModerator » Wed Sep 28, 2016 12:01 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity and see if you still encounter the same problem.
To create a new identity, please click on Tools > Identities > New Identity.
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediMail Customer Support

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