My Gold membership does not stay Gold

Postby **valentine** » Sat Apr 21, 2012 10:23 am

I have had this ongoing problem for months now and a short term fix is all I get.
I purchased the Gold membership many months ago, all worked just fine then when it was put into
the add registration code upon purchase.
Then the problems started. I have had to continuously reinstall the code.
Now nothing works.
I have advertisements in the box on the top right of the email. Nothing will upgrade.
Every time I click VIP help I am asked to buy the upgrade.
No downloads are possible for Incredimail, I can not use different skins , I have to buy an upgrade it says.
Why does Incredimail have so much influence on my email program that it can change my settings on a whim?
It is like you are running my email program from your end.
I am getting so unhappy with this program that going back to Win7 live mail looks to be the only solution.

Postby **IncrediAdmin2** » Wed Jun 13, 2012 10:30 am

Which IncrediMail version do you have installed?

Please click the Help menu and select Licenses, which licenses appear in the window that opens?

Postby **Jarhead57** » Sun Jun 24, 2012 7:29 pm

Good luck...I paid for lifetime gold membership and it looks like they took i away.....with my money....I think maybe time to look for a new email program thats doesn't screw its customers.

Postby **Fleyer** » Sun Jun 24, 2012 8:56 pm

Please read here:
viewtopic.php?f=17&t=2463
viewtopic.php?f=7&t=10790

Best regards,
Fleyer

Postby **vicshannon** » Sun Oct 28, 2012 5:38 am

I had a system crash and had to reinstall Incredimail. Lucky for me, I back up my Incredimail data on about a monthly basis. So I had a recent backup. The most I lost was a few non-important emails. So I used my latest backup and restored my data and all my licenses imported OK except my Lifetime Premium License. I've tried contacting Incredimail a few times about resetting my Lifetime Premium License, but have yet to hear back from them. Seems they don't want to honor my Lifetime Premium License and probably figure I will get frustrated enough to just pay for the Plus Package, which, I believe is a yearly subscription. I have used Incredimail for many many years and would expect to have my license honored. What a scam!!!

And YES! I'm posting this in several of the threads that have to do with Lifetime Licenses not being honored or working. Hopefully, I will get a response and my issue taken care of.. seems like emailing support doesn't work.. maybe this will.

Postby **IncrediAdmin2** » Mon Oct 29, 2012 2:54 pm

Sent PM to user.

EliasMichalas · Postby **EliasMichalas** » Mon Oct 17, 2016 2:16 pm

well the rules are as continuously changing. I prefer to buy a durable member ship for year or may be 2 years is more good

Postby **IncrediModerator** » Mon Oct 31, 2016 5:40 pm

Currently, the IncrediMail products are annual subscriptions, meaning that they must be renewed yearly.

To order the IncrediMail products, please go to our website at:
http://www.incredimail.com/en/products

Postby **Bloruro** » Sun May 14, 2017 6:06 am

At first: sorry for my english.
I use since a long time Incredimail Gold and Premium Licenses. Today I made a new Windows install Windows 7 Home Premium 64bit because of a virus. I saved my Incredimail Data. After the new install of Incredimail I cannot use the Premium license. The Gold license can be saved as registration code but I cannot load Skins and I have the advertising, When I try to load some Gold Skins from the gallery I get the link to buy it again.
I removed the folder licenses and installed incredimail again but without success.
What can I do now?
Thanks for help
Gaby

Postby **IncrediModerator** » Sun May 14, 2017 4:17 pm

To address such issues, please fill out our online form at:
http://www3.incredimail.com/english/code_search.asp

In the Additional Information box, please enter the license codes and we will be happy to reset them in our records.