Windows 10 anniversary

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HarmHuitsing
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Windows 10 anniversary

Postby HarmHuitsing » Mon Oct 17, 2016 10:51 pm

Incredimail still crashes with a new security update off Windows 10.
The update is KB 3194496.
Help !!!

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Re: Windows 10 anniversary

Postby IncrediModerator » Mon Oct 31, 2016 5:42 pm

To address this issue, I would like you to run the full setup file for IncrediMail and see if that solves the problem.

Please run the following executable to install the latest build of IncrediMail 2.5:
http://www5l.incredimail.com/im/imsetup ... lSetup.exe

When complete, please restart your computer.
Best regards,

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IncrediMail Customer Support

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Re: Windows 10 anniversary

Postby IncrediModerator » Mon Oct 31, 2016 5:43 pm

If the problem continues, it's possible the issue you encountered is because another program installed on your computer is conflicting with IncrediMail.

Therefore, please disable all of the startup programs in Windows as instructed in the online article at:
http://www.groovypost.com/howto/disable ... indows-10/

After that, please restart your computer and then try using the IncrediMail application.

Note: This will merely disable the automatic startup of the application when restarting your computer. You will still be able to manually launch the applications from the Start menu (or Windows 10 equivalent).

Please let me know the results.
Best regards,

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IncrediMail Customer Support

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