Out box problem

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Out box problem

Postby grounded » Fri Apr 07, 2017 10:24 am

I get this when I try to send an email One or more messages could not be sent, these are still in your out box please correct them and try again How do I correct them? My provider does not support incred and say all is ok, of course it's not. It all started when I was blocking spam,so I on unblocked all, but it made no difference. <Sad Smile> <Sad Smile> Please suggest an answer

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Re: Out box problem

Postby grounded » Sat Apr 08, 2017 12:31 am

I deleted and returned to sender several spam messages. Now i cannot send any e mails because i have been black listed for sending spam, I have tried system restore, re installing incredimail, and pleaded with my provider, all to no avail. I am sure there is a simple tweak to fix this problem , PLEASE incredimail, FIX this. <Sad Smile>

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Re: Out box problem

Postby IncrediModerator » Sun Apr 09, 2017 12:11 pm

To address this issue, I would like you to reconfigure your email account using the "Email Setup Wizard":

1. In the main IncrediMail window, click on "Tools" and select "Email Accounts".

2. Choose your account, click on "Remove". To reconfigure the account, click on "Add".

3. In the Account Wizard window, choose "Let me configure settings myself", and click on "Next".

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity in IncrediMail and see if you still encounter the same problem.
 
To create a new identity, please click on Tools > Identities > New Identity.
 
Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.

Please let me know the results.
Best regards,

IncrediModerator
IncrediMail Customer Support

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grounded
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Re: Out box problem

Postby grounded » Mon Apr 10, 2017 5:25 am

Thank you for your quick responce, I had a chat with my service provider and they put me on their web mail as they said there was no way to fix my being black listed, I have no intention of using it permanently as it is nowhere as good as Incredimail, I will attempt your suggestion in a couple of days.

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Re: Out box problem

Postby IncrediModerator » Wed Apr 12, 2017 3:33 pm

In that case, please keep me notified as to the progress/resolution of this issue.

Looking forward to hearing from you.
Best regards,

IncrediModerator
IncrediMail Customer Support

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Re: Out box problem

Postby grounded » Tue Apr 18, 2017 9:33 am

I created a new identity and still had problems for a while , not sure what I did but It suddenly came right, Thanks for being patient with me.

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Re: Out box problem

Postby IncrediModerator » Tue Apr 18, 2017 4:23 pm

I am glad to hear IncrediMail is now working as it should :-)
Best regards,

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IncrediMail Customer Support

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